Customer Service Specialist I

South San Francisco, CA - USA

Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

The Opportunity

In this role you will serve as a key technical and customer-facing expert supporting complex customer needs and ensuring high service quality. You will play an important part in driving customer satisfaction and improving service operations.

Key Responsibilities:

Handle complex customer inquiries and escalations
Provide expert-level support in customer interactions
Train and mentor customer service associates
Analyze customer feedback to identify service improvements
Ensure high levels of customer satisfaction and service excellence

Required Qualifications:

05 years of relevant experience
Strong problem-solving and analytical skills
Excellent verbal and written communication abilities
Ability to manage customer complaints and resolve issues efficiently

Work Model

Hybrid
Fully on-site for the first eight weeks (training period)
After training: Two days remote and three days on-site
On-site anchor days: Tuesday through Thursday

Working Hours

Between 6:00 AM and 5:00 PM (8-hour shift within this window)
Training period (first eight weeks): 7:30 AM 4:00 PM

If interested please send your updated resume at

Required Skills:

wet labs V&V automation platforms instrumentation DNA sequencing system-level integration

Required Education:

Bachelors Degree

Our client a leader in biotechnology and diagnostics is looking for a Customer Service Specialist I based out of South San Francisco CA. If you are interested to discuss further please review the details below.The OpportunityIn this role you will serve as a key technical and customer-facing expert s...