Customer Experience Manager

Position Overview

Job Description

• Full-Time Remote Role

• Location: Based in Florida (regular travel to retail store locations required)

You will contribute by:

• Monitoring and managing contract renewals and the customer pipeline.

• Facilitating communication with all stakeholders; effectively addressing customer service issues and evaluating customer requests.

• Preparing and presenting customer presentations to review project scope and progress.

• Monitoring and supporting operational KPI improvement across assigned customers.

• Recommending and implementing cost improvement opportunities.

• Tracking quarterly and annual contracted volume thresholds and conducting regular performance reviews to maintain compliance. Growing sales within the region.

• Influencing customer decision-making on key improvement initiatives.

• Managing new business start-ups after handover from the New Business Development group.

• Coordinating operational planning for key customer events including holiday planning grand openings anniversary sales and major in-store events.

• Communicating and managing changes to company operational policies and procedures.

• Managing business continuity events as needed.

• Traveling frequently to retail store locations approximately 30%.

Were searching for candidates with:

• Strong retail operations background required.

• In-depth knowledge of supply chain preferred.

• Excellent communication and interpersonal skills.

• Strong analytical and business acumen.

• Proven project management skills.

• Proficiency with technical and computer systems.

• Willingness and ability to travel frequently.

• Bilingual (English/Spanish) is preferred.

• 5-7 years of relevant work experience.

Environment:

• Store : Office Temperature (65F to 75F)

• Office : Office Temperature (65F to 75F)

We offer:

• Weekly Pay

• Benefits available from day 1 (medical dental vision and more)

• Company matched 401k

• PTO and Holiday Pay offered

• Career Progression Opportunities

• Tuition Reimbursement

• Employee Health & Wellness program

• Employee Discounts / Purchasing programs

• Employee Assistance Program

Every person matters.

We keep our values alive through a culture that embraces differences and ensures that every person matters.

The Fine Print

This Job advertisement does not constitute a promise or guarantee of employment. This job advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of C&S Wholesale Grocers.

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Company

About Our Company

C&S Wholesale Services is one of many companies within the C&S Family of Companies the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. At C&S We Select the Best & those with the motivation pride and drive to succeed in our fast-paced world.

Working Safely is a Condition for Employment with C&S Wholesale Services Inc. C&S Wholesale Services Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. The Company provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.