Service Appointment Coordinator
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Job Location:
Henderson, NV - USA
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Service Appointment Coordinator
Location: Henderson NC
Department: Service Department
Employment Type: Full-Time
Dealership: Classic Toyota of Henderson
About Us
Classic Toyota of Henderson is a trusted and award-winning Toyota dealership dedicated to delivering exceptional customer service. Were looking for a Service Appointment Coordinator to join our growing team and serve as the first point of contact for customers scheduling vehicle service.
Job Summary
The Service Appointment Coordinator is responsible for handling inbound service calls scheduling repair and maintenance appointments managing the service appointment calendar and ensuring customers receive a smooth and professional experience from the moment they contact the dealership.
Key Responsibilities
Answer incoming calls and online inquiries related to service scheduling.
Schedule appointments efficiently based on technician availability and shop capacity.
Confirm and update customer information in the CRM/DMS (e.g. CDK Eleads)
Provide accurate information about recommended maintenance recall notices and service processes.
Make outbound calls for appointment reminders follow-ups and declined service opportunities.
Maintain a high level of professionalism and customer care.
Coordinate with service advisors technicians and parts staff as needed.
Help manage service drive flow by monitoring appointment volume.
Document all customer interactions accurately and thoroughly.
Qualifications
Required:
High school diploma or equivalent
Experience in customer service call center hospitality or automotive environment
Strong communication and phone etiquette skills
Ability to multitask in a fast-paced environment
Computer proficiency and comfort with scheduling systems
Preferred:
Previous dealership or automotive service experience
Familiarity with Toyota products services and maintenance schedules
Knowledge of CRM/DMS platforms (e.g. CDK Eleads)
What We Offer
Competitive hourly pay performance bonuses
Health dental and vision insurance
Paid time off and holidays
Employee discounts on vehicle purchases and service
Career development and Toyota training programs
A positive team-oriented work environment
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
SUMMARY Classic Toyota of Henderson Are you ready for a career where your effort directly impacts your earnings? At Classic Toyota of Henderson, we offer opport...
