Technology Support III Mainframe, Distributed Production Support

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in Commerical & Investment Bank - Production Management team you will ensure the operational stability availability and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot maintain identify escalate and resolve production service interruptions for all internally and externally developed systems leading to a seamless user experience.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firms systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identify issues for escalation and communication and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident problem and change management in support of full stack technology systems applications or infrastructure

Required qualifications capabilities and skills

• 3 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology services
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Experience with an IBM zSeries Mainframe environment.
• Knowledge of z/OS JCL TSO/ISPF
• Experience and knowledge of COBOL/Natural
• Experience and knowledge of DB2/Adabas and VSAM & utilities
• Knowledge of CONTROLM/CA7/ZEKE scheduling tool
• Experience working with all types of data files including Generation Data Groups VSAM Partitioned and Physical Sequential files
• Experience using incident management tools (Service Now)

Preferred qualifications capabilities and skills

• Knowledge of relevant businesses such as securities fund accounting clearance securities lending cash management and alternative investments (e.g. derivatives and hedge funds) or the organizations that use these services
  • DYL280/SAS/EZYTRIEVE Unix/Linux/Windows Distributed Application Support
  • AWS cloud experience
• Experience managing projects and migrations