IT Analyst- Mac support
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Job Location:
Ann Arbor, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
IT Analyst- Mac support
Work Location: onsite Ann Arbor MI
About the Role
We are seeking a Senior IT Desktop Engineer with deep expertise in Apple/Mac environments to lead and architect our enterprise Mac strategy. This is a hands-on role focused on Level 2 3 escalations scripting and JAMF administration while also setting standards and best practices for the team. You will be the go-to expert for complex issues and play a key role in shaping our Mac infrastructure.
Key Responsibilities
- Serve as the architect and lead for Mac systems within corporate IT.
- Handle escalated Level 2 3 tickets and provide guidance to Level 1 support.
- Develop runbooks triage documentation and troubleshooting guides.
- Manage corporate patching for macOS and third-party packages.
- Administer and optimize JAMF Cloud (including Installomator and JAMF Connect).
- Collaborate with engineering teams in a technical fast-paced environment.
- Ensure professional communication and adherence to corporate IT standards.
Required Skills & Experience
- Mac Expertise: 80% of work focused on Apple devices.
- JAMF Administration:
- JAMF Cloud experience
- Apple DEP
- JAMF certifications (200/300 preferred; 400 is a plus)
- Scripting: Unix/Linux (Bash Python)
- Networking Fundamentals: TCP/IP OSI model troubleshooting
- SysAdmin Skills: Enterprise-level Mac administration
- Familiarity with Okta (Identity Management) and ServiceNow (ticketing system).
System Administrator Apple PC -Mac Level 3
Jamf Cloud Jamf Connect AppleTech support
UNIX scripting exp. Bash Python Scripting experience
Networking TCIP OSI model understanding
Okta single sign on
ideal candidate has ServiceNow platform experience
Key Skills
- Baan
- English Language
- Ideas
- Access
- Games
- Application Management
