Customer Support Specialist Austin

Agora is a leading SaaS and FinTech platform transforming how real estate investment firms manage their capital investors and operations. Trusted by 700 GPs owners/operators and investment firms globally we help teams streamline the full lifecycle of investment managementfrom fundraising and onboarding to reporting distributions tax and back-office automation.

But were more than just software. Were a team of bold thinkers innovators and real estate enthusiasts who believe complex processes should feel simple. Our platform combines modern technology with expert services helping our customers raise more capital deliver a better investor experience and scale their businesses smarter.

Agora is backed by top-tier VCs like Insight Partners and Qumra Capital and were growing fast. Weve been named one of Globes Most Promising Startups recognized as a Best Start-Up Companies to Work For by Duns 100 and one of Business Insiders Hottest PropTech Startups.

About the role:

Were growing our Customer Support team and are looking for a Customer Support Specialist who is passionate about helping customers this role youll be a key point of contact for our clients providing thoughtful solution-oriented support and helping shape an outstanding customer experience.

• Deliver high-quality support to customers via email chat phone and Zoom
• Troubleshoot product-related questions and guide customers toward effective timely solutions
• Partner closely with internal teams to improve workflows resolve issues and elevate the overall customer experience
• Identify recurring themes in customer feedback and contribute ideas for product and process improvements

Agora Software is an equal opportunity employer. Consistent with our mission of serving a diverse and global audience we value a diverse workforce and inclusive culture which reflects that. We encourage applications from all qualified individuals without regard to race color religion gender sexual orientation gender identity or expression age national origin marital status disability and veteran status.

Requirements:

• 12 years of experience in a customer support role ideally within a SaaS environment
• Bachelors degree in Finance Real Estate Business Administration or a related field (preferred but not required)
• Strong problem-solving skills with the ability to clearly explain technical concepts to a non-technical audience
• Experience with support tools such as Zendesk Intercom or similar platforms (a plus)
• Ability to manage multiple priorities and stay organized in a fast-paced customer-focused environment
• A positive empathetic and collaborative approach to working with customers and teammates
• Availability to work from our Austin office at least three days per week