Warranty Coordinator

Lake Crystal, MN - USA

Hourly Salary: $ 25 - 35

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

Responsible for meeting customer needs by:

Resolves warranty problems while maintaining a positive and professional relationship with customers
Responsible for meeting customer needs by providing technical support and problem solving
Processes Return material authorizations to TBEI and or Vendors
Maintains accurate tracking and trending of RMA data
Works with accounting team for vendor/customer warranty recovery and billing
Administers product recalls and technical service bulletins
Works with quality department to implement corrective action to ensure the company maintains a high level of quality
Communicates vendor warranties with quality department to ensure vendors maintain high quality standards on products they supply
Communicates warranty concerns through the ECO/ECR process when appropriate
Implements maintains and makes improvements to warranty procedures
Reviews weekly monthly and annual warranty reports to provide visibility of warranty trends
Inform distributors of warranty infractions and work cohesively to prevent future false warranty claims
Other duties as assigned

Tools Used: Computer phone MS Office software Syteline digital cameras scanners printers etc.

Environment: Office area production floor and occasionally distributor locations

Job Requirements:

Degree in engineering business or a related field or equivalent experience preferred.
2-5 years of sales/warranty experience preferred.
Ability to deal effectively with customers promoting positive company image using strong communication skills.
Computer proficiency with business operating system and MS Office software.
Independent decision making and problem-solving skills whether working individually or as a team.
Technical knowledge (hydraulics steel chassis etc.) and strong technical reasoning abilities.
Strong product knowledge preferred (ie hydraulics/pneumatics hoists bodies electrical etc)
Ability to continuously evaluate systems for most efficient usage customer friendliness communication enhancement and strive for continuous process improvements.
Company knowledge (warranty procedures company history product line sales and design procedures).
Detail orientated and ability to remain focused while phone calls and distractions are present.
Ability to attend and participate in required company meetings.
Must be a team player with high integrity and a strong work ethic.

Additional Job Information:

Wage Expectations: $25.00 to $35.00 per hour
Pay: This is a non-exempt hourly position and employees are paid on a bi-weekly basis
Typical Schedule: Five (5) Eight (8) hour days M-F Overtime may be available on your 6th day of the week
Location: On Site 52182 Ember Road Lake Crystal MN 56055
Travel: Very minimal to none

Benefits:

Employees are eligible on the 1^st of the month following the completion of 30 days of employment for:

Medical
Dental
Vision

Dependent Care Reimbursement Account Health Care Reimbursement Account Health Savings Account (HSA) (if enrolled in eligible health plan) Limited-Purpose FSA (if enrolled in eligible health plan and HSA

Employee Assistance Program (EAP)
PTO / Holidays
Company Paid Life Insurance Policy for each full-time employee in the amount of $20000.00.
Voluntary Life Insurance for Employees their spouse (or domestic partner) and their children
Company Paid Short-term disability (STD) & Long-term disability (LTD)

Employees are eligible for the following benefits as of their first day of employment:

401(k) with partial company match
100% vested immediately.

Required Experience:

Responsible for meeting customer needs by:Resolves warranty problems while maintaining a positive and professional relationship with customersResponsible for meeting customer needs by providing technical support and problem solvingProcesses Return material authorizations to TBEI and or VendorsMainta...

Responsible for meeting customer needs by:

Resolves warranty problems while maintaining a positive and professional relationship with customers
Responsible for meeting customer needs by providing technical support and problem solving
Processes Return material authorizations to TBEI and or Vendors
Maintains accurate tracking and trending of RMA data
Works with accounting team for vendor/customer warranty recovery and billing
Administers product recalls and technical service bulletins
Works with quality department to implement corrective action to ensure the company maintains a high level of quality
Communicates vendor warranties with quality department to ensure vendors maintain high quality standards on products they supply
Communicates warranty concerns through the ECO/ECR process when appropriate
Implements maintains and makes improvements to warranty procedures
Reviews weekly monthly and annual warranty reports to provide visibility of warranty trends
Inform distributors of warranty infractions and work cohesively to prevent future false warranty claims
Other duties as assigned

Tools Used: Computer phone MS Office software Syteline digital cameras scanners printers etc.

Environment: Office area production floor and occasionally distributor locations

Job Requirements:

Degree in engineering business or a related field or equivalent experience preferred.
2-5 years of sales/warranty experience preferred.
Ability to deal effectively with customers promoting positive company image using strong communication skills.
Computer proficiency with business operating system and MS Office software.
Independent decision making and problem-solving skills whether working individually or as a team.
Technical knowledge (hydraulics steel chassis etc.) and strong technical reasoning abilities.
Strong product knowledge preferred (ie hydraulics/pneumatics hoists bodies electrical etc)
Ability to continuously evaluate systems for most efficient usage customer friendliness communication enhancement and strive for continuous process improvements.
Company knowledge (warranty procedures company history product line sales and design procedures).
Detail orientated and ability to remain focused while phone calls and distractions are present.
Ability to attend and participate in required company meetings.
Must be a team player with high integrity and a strong work ethic.

Additional Job Information:

Wage Expectations: $25.00 to $35.00 per hour
Pay: This is a non-exempt hourly position and employees are paid on a bi-weekly basis
Typical Schedule: Five (5) Eight (8) hour days M-F Overtime may be available on your 6th day of the week
Location: On Site 52182 Ember Road Lake Crystal MN 56055
Travel: Very minimal to none

Benefits:

Employees are eligible on the 1^st of the month following the completion of 30 days of employment for:

Medical
Dental
Vision

Dependent Care Reimbursement Account Health Care Reimbursement Account Health Savings Account (HSA) (if enrolled in eligible health plan) Limited-Purpose FSA (if enrolled in eligible health plan and HSA

Employee Assistance Program (EAP)
PTO / Holidays
Company Paid Life Insurance Policy for each full-time employee in the amount of $20000.00.
Voluntary Life Insurance for Employees their spouse (or domestic partner) and their children
Company Paid Short-term disability (STD) & Long-term disability (LTD)

Employees are eligible for the following benefits as of their first day of employment:

401(k) with partial company match
100% vested immediately.

Required Experience:

Key Skills

Fiscal Management
Flooring Installation
Customer Service
Algebra
Computer Skills
Construction Experience
Dealership Experience
Conflict Management
Computer Literacy
Customer relationship management
Geometry
QA/QC

Apply Now

About Company

Federal Signal Openings

Federal Signal Corporation (NYSE: FSS) provides products and services to protect people and our planet. Founded in 1901, Federal Signal is a leading global designer and manufacturer of products and total solutions that serve municipal, governmental, industrial and commercial customers ... View more

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