Senior Specialist Sales Support
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description
WHAT YOU GET TO DO
- Handle inbound and make outbound calls emails and chats from real estate agents regarding their Equator account password resets and technical issues - these are warm leads no cold calling
- Upsell real estate agents current memberships for added value in receiving qualified leads for property listings
- Provide exceptional customer service by addressing inquiries promptly and efficiently
- Troubleshoot and resolve technical issues related to the Equator platform
- Conduct product demonstrations to showcase the benefits of Equators services
- Maintain accurate customer records and update information in the CRM system
- Collaborate with the sales team to identify potential upselling opportunities
- Assist in the development and implementation of sales strategies to increase customer retention
- Generate and qualify leads
- Prepare and deliver regular reports on customer interactions sales activities and performance metrics
- Stay up-to-date with industry trends competitor offerings and Equators product updates
- Participate in ongoing training to enhance product knowledge and customer service skills
Qualifications :
Qualifications
Any Graduate with 3 years experience in sales support job preferred from Mortgage Domain.
Hands on experience in using software applications.
WHAT ABOUT YOU You have...
- A Hunter mentality eager to create and nurture a sales revenue stream through lead generation and warm calling while meeting measurable sales goals
- Experience in an Inside Sales or client Account Management role ideally within a Real Estate Services or Cloud-based Web Services sector
- Experienced in customer service sales and customer retention with expertise in handling customer objections and escalations
- Experience working with one or more CRMs (e.g. Avature Encore or ) or Ticketing Tracking systems (e.g. Zendesk)
Additional Information :
THE PERKS OF WORKING AT ALTISOURCE
Prosperity:
- Competitive base salaries!
- 401k plans with company matching we want to empower you to further your career and prepare for retirement!
Good Health:
- Comprehensive Medical Dental and Vision insurance plans
- Tax-free Flexible Spending Account
- Life insurance short-term and long-term disability
...And Happiness!
- Paid holidays plus 19 days of accrued PTO for a total of 28 paid days off per year!
- Opportunities to join our community service initiatives including Habitat for Humanity
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Data Entry
- Customer Service
- Account Executives
- Product Knowledge
- Account Management
- Communication
- CRM
- Salesforce
- Phone Calls
- RFP
- Sales Goals
- Powerpoint
- Technical Support
- Sales Support
About Company
We are seeking a results-driven Credit Reporting Agency Sales Executive to drive revenue growth through strategic sales of credit data, due diligence solutions, and secondary market portfolios to mortgage brokerages, lenders, and institutional investors. This role is ideal for a high- ... View more
