Technology Support Associate

Bangalore - India

Monthly Salary: Not Disclosed

Posted on: 22 hours ago

Vacancies: 1 Vacancy

Job Summary

Core Responsibilities

CRM Management: Administer and optimize CRM platforms (Salesforce/HubSpot) to ensure data accuracy and improve lead tracking.
Operational Execution: Lead end-to-end project execution including vendor
Data Analysis & Reporting: Develop advanced Excel dashboards and forecasting tools to provide data-backed insights for sales and operational planning.
IT Compliance & Support: Ensure system security through rigorous patching antivirus management software licensing and audit follow-ups.
Stakeholder & Leadership Support: Manage senior leadership calendars and coordinate high-value contract closures with precision.
Process Optimization: Standardize operational workflows and documentation to improve team productivity and turnaround times across multiple time zones.
Team Training: Organize internal training programs and streamline onboarding processes for technical and operational staff.

Required Qualifications

Experience: 4 years of experience in Systems management or a similar senior administrative role.
Technical Skills: * Expertise in Microsoft Excel (Dashboards Reporting).
Proficiency in CRM Administration (Salesforce HubSpot).

Strong command of MS PowerPoint and Forecasting Tools.

Soft Skills:
Maturity in managing complex stakeholder environments and cross-functional coordination.
Exceptional organizational skills with the ability to manage 40 employees or large-scale projects.
Strategic mindset for client retention and revenue growth operations.

Core Responsibilities CRM Management: Administer and optimize CRM platforms (Salesforce/HubSpot) to ensure data accuracy and improve lead tracking. Operational Execution: Lead end-to-end project execution including vendor Data Analysis & Reporting: Develop advanced Excel dashboards and foreca...