New Accounts Representative

New Accounts Representative
Location: Exeter PA

Schedule: Monday through Friday; 8:30am to 5pm

Role Summary

Are you a people-focused professional with a passion for exceptional customer service and an interest in the automotive aftermarket industry Keystone Automotive Operations is seeking a New Accounts Representative to join our dynamic team in Exeter PA.

In this pivotal role youll be the first point of contact for new customers - guiding them through the onboarding process ensuring a seamless experience from application to activation. Youll partner closely with our Sales team to deliver efficient accurate and friendly service that sets the tone for long-term relationships.

The ideal candidate is detail-oriented organized and proactive. Join our team if you are someone who thrives in a fast-paced team-driven environment and takes pride in creating positive customer experiences that reflect Keystones commitment to excellence.

Key Responsibilities

• Serve as the primary point of contact for new customer inquiries via phone email and online channels
• Guide new customers through the onboarding and account setup process ensuring a seamless and positive first experience
• Manage and process customer applications accurately in accordance with company policies and quality standards
• Collaborate with the Sales and Customer Service teams to support new account activation and long-term relationship growth
• Maintain and update customer data in CRM and internal systems ensuring all documentation and correspondence are complete and current
• Identify process improvement opportunities to enhance efficiency service delivery and customer satisfaction
• Provide exceptional customer support by addressing inquiries troubleshooting issues and ensuring timely resolution
• Contribute to team success by meeting productivity quality and service goals
• Participate in training and professional development opportunities to stay current with company products promotions and systems

• Perform other related duties as assigned to support business needs

Required Qualifications

• High school diploma or equivalent required; Associate or Bachelors degree preferred
• Proven experience in Customer Service Sales Support or Administrative roles (automotive industry experience a plus)
• Strong communication and interpersonal skills with the ability to build rapport and manage customer relationships effectively
• Proficiency in Microsoft Office Suite (Excel Word Outlook) and comfort working within CRM systems
• Excellent organizational time management and problem-solving skills with strong attention to detail
• Ability to work independently and collaboratively in a fast-paced team-oriented environment
• Dependable adaptable and motivated with a commitment to delivering a best-in-class customer experience

Who We Are

Keystone Automotive Operations is North Americas leading distributor of specialty automotive aftermarket RV and marine parts and accessories. Our success is driven by a people-focused culture rooted in our core values:

Commitment Customer Service Execution Integrity Leadership Teamwork Fun

With over 1900 dedicated team members worldwide we believe that our employees are the heart of our success. When you grow we all grow and were committed to supporting your journey.

Why Join Keystone Automotive Operations

Were not just delivering parts were delivering opportunity. At Keystone Automotive Operations we believe in investing in our people. Whether youre behind the wheel or on the phone while building your career we offer a culture that prioritizes growth inclusion and recognition. Be part of a team thats driving the future of the automotive aftermarket RV and marine.

Your success is our priority. We provide comprehensive benefits and development programs designed to help you thrive professionally and personally.

We Offer:

• Health & Wellness: Medical Dental Vision HSA/FSA Options
• Financial Security: 401(k) with company match Company-paid Life Insurance & Long-term Disability Short-term Disability
• Paid Time Off (PTO) & Holidays

• Education Support: Tuition Assistance & Scholarships for Dependents
• Employee Referral Bonus Program
• Employee Discounts
• Professional Growth Opportunities: Ongoing training and leadership development
• Inclusive Culture: Team-driven environment that values innovation and integrity

Apply Today!

Take the next step in your career and bring your skills to a company where theyll make a real difference. Be part of a team that drives resultsand drives the future of automotive distribution.

Learn more about our career opportunities: Experience:

Unclear Seniority