Director of Key Accounts Group

Corona, CA - USA

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers by providing 1.1 billion gallons of high quality drinking water managing wastewater and stormwater and reducing air noise and hazardous materials pollution. DEP is the largest combined municipal water and wastewater utility in the country with nearly 6000 employees. DEPs water supply system is comprised of 19 reservoirs and 3 controlled lakes throughout the systems 2000 square mile watershed that extends 125 miles north and west of the City.

The Bureau of Customer Services (BCS) oversees the production and collection of water and wastewater bills along with all the work required to maintain our citywide network of meters and meter reading devices. BCS serves approximately 836000 customers and collects over $4.5 billion in revenue each year.

The Bureau of Customer Services (BCS) Key Accounts Group is seeking an experienced candidate for the position of Director of Key Accounts Group. Under direction of the Senior Director of Customer Operations with considerable latitude for independent judgment and decision-making the selected candidate will oversee a group responsible for building and maintaining strong relationships with Key Account customers including providing tailored services and solutions for complex or high-use customers ensuring timely and accurate billing addressing payment concerns and timely collection of addition the selected candidate will be responsible for day-to-day financial and other BCS/UMAX billing system transactions completed by the Unit and will conduct quality assurance reviews of Unit transactions; ensuring that all transactions conform to established Water Board rules and regulations and tasks performed conform to existing and revised bureau policies and procedures. The candidate will also provide recommendations for process improvements oversee unit interactions with customer advocate groups elected officials and complaint/ regulatory agencies and will create/distribute reports to illustrate the performance and status of Key Accounts customers and Key Accounts Group staff. The selected candidate will be responsible for assigning and delegating work assignments to staff monitoring time and leave usage conducting probationary and annual performance evaluations; coaching and providing feedback to staff and other supervisory responsibilities.

Qualified applicants for this position should have:

- Management and supervisory experience relevant to the responsibilities of this position.
- Excellent organization presentation critical and analytical thinking communication and problem solving skills.
- Ability to troubleshoot issues and communicate effectively.
- A strong understanding of the Bureau of Customer Services business processes and how they are executed within the UMAX system.
- Proven ability to prioritize work for others and to meet deadlines.
- Ability to establish and maintain effective working relationships with team members supervisors and employees from other groups.
- A vision for how to build a culture of continuous improvement within an organization.

Note: Only those serving in the permanent civil service title of Administrative Staff Analyst will be considered.

To Apply:

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Hours/Shift:

35 hours per week

Work Location:
59-17 Junction Blvd. Flushing NY 11373

Recruitment Contact:

Recruitment Contact: Grace Pigott
Recruitment Email:

ADMINISTRATIVE STAFF ANALYST ( - 1002D

Qualifications :

1. A masters degree from an accredited college in economics finance accounting business or public administration human resources management management science operations research organizational behavior industrial psychology statistics personnel administration labor relations psychology sociology human resources development political science urban studies or a closely related field and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration accounting economic or financial administration or fiscal or economic research; in management or methods analysis operations research organizational research or program evaluation; in personnel or public administration recruitment position classification personnel relations employee benefits staff development employment program planning/administration labor market research economic planning social services program planning/evaluation or fiscal management; or in a related area. 18 months of this experience must have been in an executive managerial administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or

2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in 1 above including the 18 months of executive managerial administrative or supervisory experience as described in 1 above.

Additional Information :

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.

Remote Work :

Employment Type :

Full-time