DSHS FTAA IT Customer Support Senior

DSHS FTAA IT Customer Support Senior
Join our team as an IT Customer Support Senior in Olympia within the Finance Technology and Analytics Administration (FTAA). In this role you will provide primary information technology (IT) support to the DSHS Office of the Secretary (OOS) FTAA and their subdivisions. Reporting directly to the ExecIT Manager you will ensure smooth and reliable operations by building configuring and maintaining a wide variety of IT equipment including desktops laptops (including Apple Mac) mobile devices (iPhones iPads) and peripherals. You will also support teleconferencing systems in executive offices and conference rooms and troubleshoot remote connectivity from any agency-approved location enabling secure and efficient access to state IT systems for both state-owned and personal devices. This position is critical to keeping DSHS leadership and teams connected and productive across the agency.

Some of what youll do:

• Serve as lead technical support for executive staff within the Office of the Secretary (OOS) and Finance Technology and Analytics Administration (FTAA).
  
• Provide deskside on-demand IT assistance resolving complex technical issues promptly.
  
• Coordinate and prioritize IT support requests for executive leadership ensuring timely service delivery.
  
• Provide Tier 2 technical support for devices applications networking and telecommunication systems.
  
• Administer and maintain servers Active Directory and third-party applications supporting executive operations.
  
• Ensure information security compliance through updates virus protection and system patching.
  
• Manage IT asset inventories and maintain accurate tracking using service management tools.
  
• Lead and participate in agency projects developing new procedures and enhancing operational efficiency.
  
• Train IT staff and executive customers on new technologies and system procedures.
  
• Serve as backup support for other IT team members and participate in ongoing professional development.
  
  

• Two years of experience supporting executives in state service.
• Experience with Microsoft 365 tools and products virtual desktop environments and Managed File Transfer (MFT).
• Communicate technical information clearly using plain talk principles while building strong customer relationships.
  
• Apply advanced analytical and problem-solving skills to diagnose evaluate and resolve complex IT issues.
  
• Plan organize and prioritize multiple assignments to deliver accurate timely results in a fast-paced environment.
  
• Troubleshoot configure and administer hardware software and network systems in a domain environment.
  
• Interpret business requirements and translate them into effective technical solutions.
  
• Demonstrate sound judgment confidentiality and professionalism while working independently.
  
• Possess strong knowledge of DSHS WaTech HIPAA and CJIS IT policies and security standards.
  
• Mentor others to strengthen team capabilities.
  
  

• Four years of IT experience with enterprise Microsoft O365 Active Directory/Azure/Intunes Managed Print Services (MPS) switch management desktop support (Windows 11) asset management and auditing
  OR
• An associate degree in Management Information Systems Computer Information Technology or a related field and two years of experience installing configuring and maintaining computer workstation hardware software and peripherals;
  OR
• A bachelors degree in Management Information Systems Computer Information Technology or a related field
  
  

• Work schedule: 40 hours per week Monday through Friday.
• This position will begin in-office five days a week and will transition to a hybrid work schedule after a probationary period.
• Travel may be required within a 30-mile radius to support regional DSHS offices.

• An updated resume
  
• A cover letter outlining your qualifications and interest for the position
• Three professional references with contact information
  
  

Prior to a new hire a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid drivers license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment its programs or services on the basis of age sex sexual orientation gender gender identity/expression marital status race creed color national origin religion or beliefs political affiliation military status honorably discharged veteran Vietnam Era recently separated or other protected veteran status the presence of any sensory mental physical disability or the use of a trained dog guide or service animal by a person with a disability equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at . Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-.

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