Technical Support Specialist

Charlotte, VT - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

The Technical Support Specialist at Octapharma Plasma Inc. will play a crucial role in providing technical assistance and support to employees and users of company technology. The specialist will ensure the smooth operation and troubleshooting of systems software and hardware to optimize productivity and efficiency.

Job Responsibilities:

Provide technical support to end-users via phone email or in person
Troubleshoot hardware software and network issues
Install configure and maintain computer systems and applications
Set up new user accounts and profiles and perform password resets
Collaborate with IT team members to resolve complex technical issues
Document troubleshooting steps resolutions and user feedback
Ensure compliance with company policies and security standards

Essential Qualifications:

Proven experience as a Technical Support Specialist or similar role
Strong knowledge of computer systems software and network administration
Excellent communication and problem-solving skills
Ability to prioritize tasks and work independently
Attention to detail and a customer-oriented approach

Desired Experience:

Minimum of 2 years of technical support experience
Experience in a healthcare or pharmaceutical industry is a plus
Certifications in relevant technologies are advantageous

Salary & Benefits:

Salary Range: $61000 - $89000 per year
Professional growth opportunities
Access to cutting-edge tools and technologies
Collaborative work environment
Career paths tailored to individual aspirations

Job Description:The Technical Support Specialist at Octapharma Plasma Inc. will play a crucial role in providing technical assistance and support to employees and users of company technology. The specialist will ensure the smooth operation and troubleshooting of systems software and hardware to opti...