Senior AV Support Technician
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Job Location:
Arlington, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
Job Summary
The Senior AV Support Technician is primarily responsible for working independently to provide urgent and escalated support for educational and administrative audio visual and video equipment for events in learning spaces including podium computers control panels and audio equipment. Works with the AV Support Manager to train and mentor students and peers and provide the team with detailed documentation to perform regular tasks. Support audience includes faculty staff and students in delivering educational or other administrative content in learning and conference room spaces.
Essential Duties And Responsibilities
AV Support for academic teaching and learning spaces: Provide urgent and escalated audio-visual support for all teaching spaces. Troubleshoot complex problems with system components. Consult with 3rd party support if necessary. Assist with installations if needed/required. Customer Support: Provide technical instructions to a non-technical audience. Collaborate with other members of the IT team especially Service Desk staff to resolve tickets/issues. Escalate calls internally as needed & monitors progress through resolution. Record client requests and incidents in the ticketing system following documentation requirements. Documentation: Assist in the creation of technical documentation to document re-occurring technical issues and job duties. Create internal training guides procedures and processes documentation. Mentorship and Training: Assist with the training of student employees and peers on internal processes and technology in use. Assist with the on-going supervision of student workers. Verify student staff complete tasks and work with management to ensure students develop the necessary skills to contribute to the success of the overall team. AV Support for conference rooms and academic event spaces: Troubleshoot audio and video conference equipment in conference rooms to ensure stability for clients. Update Software/firmware for all equipment associated with the audio and video conferencing needs of designated spaces. Testing and Evaluation: Assist with the testing and evaluation of updated instructional technology for learning spaces digital signs or conferencing equipment. Job Specific Duties: Coordinate AV staff with projects for classrooms and conference rooms Ensure maintenance of AV systems Respond to instructor staff and student requests for assistance Other Duties as Assigned
Minimum Qualifications
Bachelors degree with coursework in a related field. One (1) years hands-on computing work experience with audio visual equipment or any equivalent combination of education training and experience. Be able to demonstrate technical familiarity working with networked end point devices (such as laptops desktops digital signs and any audio-visual equipment etc.)
Preferred Qualifications
Bachelors degree in Information Systems Computer Science or Business Administration. Two (2) or more years hands-on computing experience with a focus in higher education or AV support situations. IT certifications such as CompTIA A Microsoft Certified Desktop Support Technician or AVIXA (Audiovisual and Integrated Experience Association) certifications. Experience with IT project management and Product management training.
Work Schedule
One (1) of three (3) working shifts Monday Friday: 7:00am 4:00pm 9:00am 6:00pm 11:00am 8:00pm Must be able to work onsite at the university & travel to remote university locations as needed for onsite support. On-site position covering all UTA Arlington Campus locations. Potential for night and weekend hours.
The Senior AV Support Technician is primarily responsible for working independently to provide urgent and escalated support for educational and administrative audio visual and video equipment for events in learning spaces including podium computers control panels and audio equipment. Works with the AV Support Manager to train and mentor students and peers and provide the team with detailed documentation to perform regular tasks. Support audience includes faculty staff and students in delivering educational or other administrative content in learning and conference room spaces.
Essential Duties And Responsibilities
AV Support for academic teaching and learning spaces: Provide urgent and escalated audio-visual support for all teaching spaces. Troubleshoot complex problems with system components. Consult with 3rd party support if necessary. Assist with installations if needed/required. Customer Support: Provide technical instructions to a non-technical audience. Collaborate with other members of the IT team especially Service Desk staff to resolve tickets/issues. Escalate calls internally as needed & monitors progress through resolution. Record client requests and incidents in the ticketing system following documentation requirements. Documentation: Assist in the creation of technical documentation to document re-occurring technical issues and job duties. Create internal training guides procedures and processes documentation. Mentorship and Training: Assist with the training of student employees and peers on internal processes and technology in use. Assist with the on-going supervision of student workers. Verify student staff complete tasks and work with management to ensure students develop the necessary skills to contribute to the success of the overall team. AV Support for conference rooms and academic event spaces: Troubleshoot audio and video conference equipment in conference rooms to ensure stability for clients. Update Software/firmware for all equipment associated with the audio and video conferencing needs of designated spaces. Testing and Evaluation: Assist with the testing and evaluation of updated instructional technology for learning spaces digital signs or conferencing equipment. Job Specific Duties: Coordinate AV staff with projects for classrooms and conference rooms Ensure maintenance of AV systems Respond to instructor staff and student requests for assistance Other Duties as Assigned
Minimum Qualifications
Bachelors degree with coursework in a related field. One (1) years hands-on computing work experience with audio visual equipment or any equivalent combination of education training and experience. Be able to demonstrate technical familiarity working with networked end point devices (such as laptops desktops digital signs and any audio-visual equipment etc.)
Preferred Qualifications
Bachelors degree in Information Systems Computer Science or Business Administration. Two (2) or more years hands-on computing experience with a focus in higher education or AV support situations. IT certifications such as CompTIA A Microsoft Certified Desktop Support Technician or AVIXA (Audiovisual and Integrated Experience Association) certifications. Experience with IT project management and Product management training.
Work Schedule
One (1) of three (3) working shifts Monday Friday: 7:00am 4:00pm 9:00am 6:00pm 11:00am 8:00pm Must be able to work onsite at the university & travel to remote university locations as needed for onsite support. On-site position covering all UTA Arlington Campus locations. Potential for night and weekend hours.
Required Experience:
Senior IC
Key Skills
- E & I
- Low Voltage
- Customer Service
- Hospitality Experience
- Computer Networking
- Computer Skills
- Cabling
- Customer Support
- Schematics
- Human Resources
- Power Tools
- Troubleshooting
About Company
An educational leader in the thriving North Texas region, UTA nurtures minds within an environment that values excellence, ingenuity, and diversity.
