E-Commerce Program Manager
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Job Location:
Austin, TX - USA
Yearly Salary:
$ 66800 - 142800
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
At Whole Foods Market were revolutionizing the future of grocery e-commerce through innovative automation solutions. Were seeking a Senior Program Manager to join our E-Commerce organization in Austin TX to drive the strategic business case and execution of our automated micro-fulfillment initiatives. This role sits at the intersection of strategy finance and operations youll own the comprehensive business case for our in-store automation model while leading transformational programs that expand customer choice and delivery capabilities.
Youll serve as the strategic architect behind our automation investments partnering closely with Finance Design & Construction Engineering Supply Chain Store Operations and Product & Technology teams to develop assumptions build financial models and drive decision-making for large-scale automation initiatives. Additionally youll lead strategic fulfillment innovation programs aimed at expanding product selection and enhancing the customer experience.
The ideal candidate will bring strong financial acumen strategic thinking and exceptional program management capabilities to navigate complex multi-stakeholder initiatives across Whole Foods Market and Amazon. Success in this role requires experience building and maintaining business cases synthesizing diverse stakeholder inputs into actionable recommendations and delivering end-to-end solutions that drive measurable business impact.
Key job responsibilities
Business Case & Financial Strategy
Own and maintain the comprehensive business case for in-store automation including financial modeling ROI analysis assumption development and ongoing updates
Develop and validate assumptions through data analysis stakeholder collaboration and industry benchmarking
Partner with Finance to ensure accurate cost modeling forecasting and budget management
Present business cases investment recommendations and program updates to senior leadership
Program Leadership
Lead strategic fulfillment and assortment expansion initiatives to enhance customer selection and delivery experience
Drive program roadmaps success metrics milestones and reporting frameworks
Manage program timelines budgets dependencies and risk mitigation strategies
Launch micro-fulfillment operations in new locations ensuring successful ramp and adoption
Cross-Functional Stakeholder Management
Synthesize inputs from Finance Design & Construction Engineering Operations Supply Chain and Store teams to inform strategy and decision-making
Build constructive business relationships across Whole Foods Market and Amazon partner teams
Facilitate alignment across diverse stakeholder groups with competing priorities
Identify potential risks gaps and opportunities; drive solutions and process improvements
Operational Excellence & Insights
Drive and own critical operational metrics delivering insights to leadership and stakeholders
Create and maintain program documentation including business requirements SOPs and communication materials
Develop weekly monthly and quarterly reporting for E-commerce automation programs
Monitor industry trends and competitive landscape to inform strategy and innovation
Skills & Competencies:
Strategic thinker with strong business acumen and ability to connect initiatives to broader organizational goals
Resourceful self-starter who thrives in ambiguous fast-paced environments
Financial modeling and business case development expertise
Exceptional ability to influence without authority and build partnerships across diverse teams
Agile problem solver who identifies systematic improvements and drives implementation
Detail-oriented with excellent organizational skills and sense of urgency
Enthusiastic ambassador of Whole Foods Market Core Values Leadership Principles and Culture
- 3 years of program or project management experience
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Bachelors degree or experience in an industry role
- 2-3 years of program management experience preferably (but not required) in retail or the food or packaged goods industry.
- 3 years of driving process improvements experience
- Experience in retail operations is strongly preferred.
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66800/year in our lowest geographic market up to $142800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Youll serve as the strategic architect behind our automation investments partnering closely with Finance Design & Construction Engineering Supply Chain Store Operations and Product & Technology teams to develop assumptions build financial models and drive decision-making for large-scale automation initiatives. Additionally youll lead strategic fulfillment innovation programs aimed at expanding product selection and enhancing the customer experience.
The ideal candidate will bring strong financial acumen strategic thinking and exceptional program management capabilities to navigate complex multi-stakeholder initiatives across Whole Foods Market and Amazon. Success in this role requires experience building and maintaining business cases synthesizing diverse stakeholder inputs into actionable recommendations and delivering end-to-end solutions that drive measurable business impact.
Key job responsibilities
Business Case & Financial Strategy
Own and maintain the comprehensive business case for in-store automation including financial modeling ROI analysis assumption development and ongoing updates
Develop and validate assumptions through data analysis stakeholder collaboration and industry benchmarking
Partner with Finance to ensure accurate cost modeling forecasting and budget management
Present business cases investment recommendations and program updates to senior leadership
Program Leadership
Lead strategic fulfillment and assortment expansion initiatives to enhance customer selection and delivery experience
Drive program roadmaps success metrics milestones and reporting frameworks
Manage program timelines budgets dependencies and risk mitigation strategies
Launch micro-fulfillment operations in new locations ensuring successful ramp and adoption
Cross-Functional Stakeholder Management
Synthesize inputs from Finance Design & Construction Engineering Operations Supply Chain and Store teams to inform strategy and decision-making
Build constructive business relationships across Whole Foods Market and Amazon partner teams
Facilitate alignment across diverse stakeholder groups with competing priorities
Identify potential risks gaps and opportunities; drive solutions and process improvements
Operational Excellence & Insights
Drive and own critical operational metrics delivering insights to leadership and stakeholders
Create and maintain program documentation including business requirements SOPs and communication materials
Develop weekly monthly and quarterly reporting for E-commerce automation programs
Monitor industry trends and competitive landscape to inform strategy and innovation
Skills & Competencies:
Strategic thinker with strong business acumen and ability to connect initiatives to broader organizational goals
Resourceful self-starter who thrives in ambiguous fast-paced environments
Financial modeling and business case development expertise
Exceptional ability to influence without authority and build partnerships across diverse teams
Agile problem solver who identifies systematic improvements and drives implementation
Detail-oriented with excellent organizational skills and sense of urgency
Enthusiastic ambassador of Whole Foods Market Core Values Leadership Principles and Culture
- 3 years of program or project management experience
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Bachelors degree or experience in an industry role
- 2-3 years of program management experience preferably (but not required) in retail or the food or packaged goods industry.
- 3 years of driving process improvements experience
- Experience in retail operations is strongly preferred.
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66800/year in our lowest geographic market up to $142800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Key Skills
About Company
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