E-Commerce Program Manager
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Job Location:
Austin, TX - USA
Yearly Salary:
$ 66800 - 142800
Posted on:
7 days ago
Vacancies:
1 Vacancy
Job Summary
Were revolutionizing the future of grocery e-commerce through developing new customer experiences in-store and online and innovative automation solutions. Were seeking a Program Manager to join our E-Commerce organization in Austin TX to lead our cross-banner and automated micro-fulfillment operations across pilot stores. This role sits at the intersection of technology and operations driving key performance metrics and programmatic improvements to deliver a best-in-class customer experience. Youll partner closely with supply chain store operations teams product and technology finance and store design to optimize workflows while playing an instrumental role in scaling new customer experiences expanding selection and launching large-scale grocery automation programs.
The ideal candidate will bring a strategic mindset and exceptional program management capabilities to navigate complex large multi-stakeholder initiatives across the Whole Foods Market and Amazon. Success in this role requires a track record of proactive stakeholder management ability to learn and operate independently identify opportunities for innovation agile problem solver and deliver end-to-end project solutions that drive business impact. Youll also serve as a thought leader in the online grocery space monitoring industry trends and driving the evolution of grocery e-commerce across our organization.
Key job responsibilities
Leads operational and labor strategy for cross-banner and automation initiatives.
Drives and owns critical operational metrics delivering insights leadership and key stakeholders
Resolves complex operational challenges and implements systematic improvements across programs.
Identifies potential risks or roadblocks and works with stakeholders to manage gaps identify solutions implement changes and document processes as required.
Launches micro-fulfilment operations in new locations ensuring a successful ramp
Creates and maintains operational documentation including SOPs and team communication
Supports department goals identifies synergies and suggests process and communication improvements to help our cross-functional team work more efficiently.
Effectively documents information across workstreams stakeholder teams and scopes.
Builds constructive business relationships with all stakeholders including Amazon partners.
Leads execution of programs including managing timelines managing budget program status communication
Ensures / develops weekly monthly and quarterly reporting for Ecommerce programs.
Identifies reporting requirements and ensures access to program-related data
Skills:
Resourceful self-starter who is comfortable with ambiguity and excels in problem solving.
Ability to leverage influence navigate and build partnerships across business teams.
Presents information and responds to questions with guidance one-on-one and with internal and external customers. Tailors communication approach to specific situations and audiences.
Strong understanding of Ecommerce strategy planning and execution and standard project management methodologies and requirements.
Strong quantitative analytical and financial analytical skills.
Able to identify alignment / misalignment of team / program goals with larger organizational strategy goals and objectives.
Ability to understand and support project scope goals deliverables establish RACI and proactively create net new documentation as needed.
Proven collaborative spirit and relationship builder with diverse stakeholder groups.
Desire and ability to be a team player who appreciates a unique entrepreneurial and collaborative environment.
Ability to keep projects on track financially and in accordance with stakeholder deadlines.
Impacts the quality of own work and that of the team.
- 3 years of program or project management experience
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Bachelors degree or experience in an industry role
- 2-3 years of program management experience preferably (but not required) in retail or the food or packaged goods industry.
- 3 years of driving process improvements experience
- Experience in retail operations is strongly preferred.
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66800/year in our lowest geographic market up to $142800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
The ideal candidate will bring a strategic mindset and exceptional program management capabilities to navigate complex large multi-stakeholder initiatives across the Whole Foods Market and Amazon. Success in this role requires a track record of proactive stakeholder management ability to learn and operate independently identify opportunities for innovation agile problem solver and deliver end-to-end project solutions that drive business impact. Youll also serve as a thought leader in the online grocery space monitoring industry trends and driving the evolution of grocery e-commerce across our organization.
Key job responsibilities
Leads operational and labor strategy for cross-banner and automation initiatives.
Drives and owns critical operational metrics delivering insights leadership and key stakeholders
Resolves complex operational challenges and implements systematic improvements across programs.
Identifies potential risks or roadblocks and works with stakeholders to manage gaps identify solutions implement changes and document processes as required.
Launches micro-fulfilment operations in new locations ensuring a successful ramp
Creates and maintains operational documentation including SOPs and team communication
Supports department goals identifies synergies and suggests process and communication improvements to help our cross-functional team work more efficiently.
Effectively documents information across workstreams stakeholder teams and scopes.
Builds constructive business relationships with all stakeholders including Amazon partners.
Leads execution of programs including managing timelines managing budget program status communication
Ensures / develops weekly monthly and quarterly reporting for Ecommerce programs.
Identifies reporting requirements and ensures access to program-related data
Skills:
Resourceful self-starter who is comfortable with ambiguity and excels in problem solving.
Ability to leverage influence navigate and build partnerships across business teams.
Presents information and responds to questions with guidance one-on-one and with internal and external customers. Tailors communication approach to specific situations and audiences.
Strong understanding of Ecommerce strategy planning and execution and standard project management methodologies and requirements.
Strong quantitative analytical and financial analytical skills.
Able to identify alignment / misalignment of team / program goals with larger organizational strategy goals and objectives.
Ability to understand and support project scope goals deliverables establish RACI and proactively create net new documentation as needed.
Proven collaborative spirit and relationship builder with diverse stakeholder groups.
Desire and ability to be a team player who appreciates a unique entrepreneurial and collaborative environment.
Ability to keep projects on track financially and in accordance with stakeholder deadlines.
Impacts the quality of own work and that of the team.
- 3 years of program or project management experience
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Bachelors degree or experience in an industry role
- 2-3 years of program management experience preferably (but not required) in retail or the food or packaged goods industry.
- 3 years of driving process improvements experience
- Experience in retail operations is strongly preferred.
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66800/year in our lowest geographic market up to $142800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Key Skills
- Digital Marketing
- Marketing
- Google Analytics
- Growing Experience
- Conversion Optimization
- Google AdWords
- Hybris
- Magento
- Account Management
- SEO
- E-Commerce
- Analytics
About Company
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