Account Executive (B2B)
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Job Location:
Taguig - Philippines
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Ninja Vanis a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014 we started operations in Singapore and have become the regions largest and fastest growing last-mile logistics company partnering with over 35000 merchants and delivering more than 1000 parcels every minute across six countries.
About the unit
Restock Operations Unit caters to the new service of the Company Ninja Restock which is a business-to-business (B2B) service that enables brands and businesses to distribute supplies seamlessly to their locations and branches.
We are seeking a detail-oriented and proactiveAccount Executive - B2Bto join our logistics team. This in-house role is primarily responsible for supporting senior associates in day-to-day logistics operations through accurate KPI reporting. This role will also be a core process owner and subject matter expert in claims monitoring and validation dispute resolution and service recovery coordination. The ideal candidate will have strong analytical skills solid organizational abilities and a good understanding of logistics and supply chain processes.
Key Responsibilities:
- Claims Management:Handle logistics claims (e.g. damage loss delays) by validating documents identifying root causes and helping prevent recurring issues.
- Risk Assessment:Monitor data and reports to identify operational risks claim trends and potential issues early on.
- Logistics Coordination:Assist in tracking inbound and outbound shipments ensuring on-time delivery and compliance with client SLAs.
- Documentation & Reporting:Maintain accurate records shipment trackers and basic performance reports (claims trends KPIs etc.).
- Service Recovery:Support quick resolution of service issues and coordinate with teams for recovery and client communication.
Qualifications:
- Minimum of 12 years in a logistics support or coordinator role
- Experience working with major FMCG clients is highly preferred
- Strong background in project management performance analytics and process mapping
- Advanced proficiency in Microsoft Excel for data reporting and analysis
- Familiarity with Business Intelligence tools (e.g. Power BI Tableau)
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
Key Skills
- Business Development
- Customer Service
- Revenue Growth
- ABC Analysis
- Account Management
- Communication
- CRM
- Excel
- Salesforce
- PMP
- Customer Relationships
- Business Relationships
- Sales Goals
- Sales Process
- CPA
About Company
Ninja Van is Southeast Asia’s leading logistics provider, with the highest service coverage over 6 countries in the region. Experience the joy of hassle-free deliveries by shipping with Ninja Van today.
