Reception Agent
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Job Location:
Monthly Salary:
Posted on:
08-11-2025
Vacancies:
1 Vacancy
Job Summary
- Greet check-incheck-out respond to requests and settle accounts while providing exceptional service.
- Take initiative to add a personalized experience.
- Proudly promote the hotel facilities looking for opportunities to enhance a guests stay.
- Maintain accurate records of daily transactions.
- Handle guest requests effectively and promptly.
- Cash handling which includes currency exchange and balancing a float.
- Become familiar with group resumes ensuring all details of incoming and outgoing groups are observed.
- Serve as sales agent promoting and up-selling hotel services.
- Maintain an excellent working rapport with all departments in the hotel.
- Complete night audit tasks as assigned.
- Upholds the highest standard of internal and external customer service by applying our Service Standards at all times.
Qualifications :
- Fluency in English.
- Ability to multitask in a changing environment while remaining calm and composed.
- Have excellent written and verbal communication skills and be able to build rapport with guests.
- Having organizational and leadership skills.
- Prior experience working with Opera or a related system
- Having work experience in the field of hotel or customer services.
- To create an unforgettable impression by exceeding the expectations of the guests.
- Having the ability to work with cash.
- Solving issues related to guests requests in a sensitive and professional manner.
- Ability to work in a team.
- Willingness to continuously develop and learn.
- Accuracy in work and ability to pay attention to details.
Additional Information :
Prior experience working with Opera or a related system.
Additional languages are a plus.
Your team and working environment:
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Key Skills
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About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
