German-Speaking Customer Service Agent for Flexible Remote Service in Turkey

Gaziantep - Turkey

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

Shape the future of customer interactionremotely from Turkey! We are looking for a motivated Customer Service Agent with excellent German skills to strengthen our team for a leading online service in the travel and booking sector. If you combine communication skills with a solution-oriented approach and want to enjoy the freedom of remote work in Turkey this is your chance. We offer a role with a stable structure and excellent development opportunities.

Your Tasks as a Service Hero:

You are the helping hand for our customers with all questions concerning bookings cancellations and the use of our online platform.

Comprehensive Support: Handling customer inquiries primarily via email and chat with a high focus on quality.
Customer Relationship Management: Building a positive customer relationship through friendly and expert advice.
Travel Support: Assisting customers with travel details payment processing and general service information.
Process Optimization: Documenting trends and recurring issues to improve service efficiency.

Your Work Environment and Benefits:

100% Remote: Work comfortably from your approved residence in Turkey.
Stable Shift Model: Full-time (40 hours) 5 days per week. Shifts rotate and cover working hours between 08:00 AM and 10:00 PM (Summer) and 08:30 AM and 10:00 PM (Winter).
Time Off: You will have two consecutive days off per week (flexible between weekdays and weekends).
Attractive Extras: Meal vouchers private health insurance and transport support are part of the comprehensive package.
Career Path: Targeted training and coaching to foster your long-term success.

Requirements for Your Profile:

Language Skills: Fluent German skills (C1/C2) written and verbal are required.
English Skills: Good knowledge (B2) of English for the internal team and training materials.
Soft Skills: Strong empathy patience and excellent written communication skills.
Location Requirement: Residence in Turkey is strictly mandatory.

If you live in Turkey love German and want to start a remote career in Customer Service we look forward to receiving your application!

Your Tasks as a Service Hero:

You are the helping hand for our customers with all questions concerning bookings cancellations and the use of our online platform.

Comprehensive Support: Handling customer inquiries primarily via email and chat with a high focus on quality.
Customer Relationship Management: Building a positive customer relationship through friendly and expert advice.
Travel Support: Assisting customers with travel details payment processing and general service information.
Process Optimization: Documenting trends and recurring issues to improve service efficiency.

Your Work Environment and Benefits:

100% Remote: Work comfortably from your approved residence in Turkey.
Stable Shift Model: Full-time (40 hours) 5 days per week. Shifts rotate and cover working hours between 08:00 AM and 10:00 PM (Summer) and 08:30 AM and 10:00 PM (Winter).
Time Off: You will have two consecutive days off per week (flexible between weekdays and weekends).
Attractive Extras: Meal vouchers private health insurance and transport support are part of the comprehensive package.
Career Path: Targeted training and coaching to foster your long-term success.

Requirements for Your Profile:

Language Skills: Fluent German skills (C1/C2) written and verbal are required.
English Skills: Good knowledge (B2) of English for the internal team and training materials.
Soft Skills: Strong empathy patience and excellent written communication skills.
Location Requirement: Residence in Turkey is strictly mandatory.

If you live in Turkey love German and want to start a remote career in Customer Service we look forward to receiving your application!