EN Reservation Agent
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Reservation Agent is responsible for handling all reservation inquiries ensuring the highest level of personalized guest service and maximizing room revenue through effective sales techniques. This role requires a strong understanding of the luxury hospitality standards attention to detail and a proactive approach in anticipating guest needs.
Key Responsibilities:
- Handle all individual and group reservation requests via phone email and online channels in a timely and professional manner.
- Ensure all reservations are accurately entered into the system with complete guest details and preferences.
- Maintain an up-to-date knowledge of room types rates packages and promotions.
- Demonstrate comprehensive knowledge of the property facilities and brand standards to effectively upsell and cross-sell.
- Collaborate closely with Front Office Sales and Revenue teams to optimize room inventory and maximize revenue.
- Follow company policies and procedures regarding payment cancellation and data privacy.
- Anticipate and fulfill guest preferences to deliver a bespoke luxury experience.
- Handle VIP and special request bookings with extra care and discretion.
- Prepare daily weekly and monthly reservation reports as required.
- Maintain excellent communication and relationship with travel agents corporate clients and internal departments.
- Participate in training sessions and contribute to continuous service improvement initiatives.
Qualifications :
J
- Minimum 2 years of experience in a similar role within a luxury or 5-star hotel environment.
- Excellent communication skills both written and verbal (English required; additional languages are a plus).
- Strong knowledge of Opera PMS CRM systems and online booking channels.
- Detail-oriented with strong organizational and multitasking abilities.
- Sales-driven and guest-oriented mindset with a warm polished attitude.
- Ability to remain calm and professional under pressure.
- Flexibility to work in shifts including weekends and holidays.
Additional Information :
Core Competencies:
- Guest Centricity
- Luxury Service Mindset
- Sales & Revenue Awareness
- Communication & Team Collaboration
- Problem Solving & Adaptability
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Intelligence
- Corporate
- Irrigation
- Investment
- AC Maintenance
- Contract Administration
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
