Group Vice President, Client Success

Thank you for considering Progyny!

We are seeking a dynamic and seasoned Group Vice President (GVP) to lead our National Market Client Success portfolio overseeing our largest and most strategic clientsthose with over 8000 lives including our Jumbo Tier 1 and Tier 2 segments. This sizeable nature of this portfolio makes this role critical to the health and growth of the business.

The GVP will lead a team of approximately 20 client success professionals (including 5 direct reports) and serve as executive sponsor across multiple accounts. This leader will be responsible for shaping the strategic direction of the National Market team ensuring excellence in client experience driving renewals and upsell opportunities and positioning our solutions as indispensable to our clients in a competitive and evolving industry.

What youll do

• Strategic Leadership: Set the vision and direction for the National Market Client Success team ensuring strategies align with overall company objectives and revenue goals.

• Team Leadership & Development: Lead mentor and inspire a team of 20 including 5 direct reports fostering a culture of accountability collaboration and high performance.

• Client Sponsorship: Act as executive sponsor for multiple large accounts strengthening C-level relationships influencing client strategies and ensuring successful renewals and expansions.

• Revenue Growth: Partner with Sales Product and Operations to identify and execute upsell and cross-sell opportunities maximizing client lifetime value.

• Operational Excellence: Establish scalable processes and best practices to manage a large complex book of business efficiently in a fast-paced high-growth environment.

• Market Insight: Stay ahead of market trends and competitive dynamics shaping strategies that position the company as the partner of choice for enterprise clients.

• Risk Management: Anticipate risks in client relationships and market shifts proactively driving solutions that safeguard and expand business.

About you

• Proven experience (15 years) in client-facing leadership roles ideally within healthcare technology benefits or adjacent industries.

• Demonstrated success leading large client portfolios that drive the majority of company revenue.

• Track record of building and leading high-performing teams in complex growth-oriented organizations.

• Strong executive presence with the ability to engage confidently at the C-suite level and influence client decision-making.

• Deep understanding of enterprise client needs with the ability to drive strategic account management and renewal/upsell strategies.

• Entrepreneurial mindset with a willingness to roll up sleeves operate at both the strategic and tactical levels and thrive in an evolving environment.

• Excellent communication collaboration and stakeholder management skills.

Please note: This is not a digital nomad or remote international position; candidates must be based in the United States. Progyny is unable to provide visa sponsorship for this position. Candidates must be authorized to work in United States without the need for sponsorship now or in the future.

About Progyny:

Progyny (Nasdaq: PGNY) is a global leader in womens health and family building solutions trusted by the nations leading employers health plans and benefit purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive inclusive and intentionally designed solutions simultaneously benefit employers patients and physicians.

Our benefits solution empowers patients with concierge support coaching education and digital tools;provides access to a premier network of fertility and womens health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs.

Our mission is toempower healthier supported journeys through transformative fertility family building and womens health benefits.

Headquartered in New York City Progyny has been recognized for its leadership and growth as a TIME100 Most Influential Company CNBC Disruptor 50 Modern Healthcares Best Places to Work in Healthcare Forbes Best Employers Financial Times Fastest Growing Companies Inc. 5000 Inc. Power Partners and Crains Fast 50 for NYC. For more information visit .

Our perks:

• Family friendly benefits: Paid family and parental leave preconception fertility and family building benefits (including egg freezing IVF and adoption support) family and pet care fund and Parents Employee Affiliation Group

• Menopause and midlife care

• Health dental vision and life insurance options for employees and family

• Free in-person virtual and text-based mental health and wellness support

• Paid time off including vacation sick leave personal days and summer flex time

• Company equity

• Bonus program

• 401(k) plan with company match

• Access to on-demand legal and financial advice

• Learning and development programs to help you grow professionally and a mentorship program

• Company social eventsto include annual volunteer day and donation matching

• Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office

In compliance with New York Citys Wage Transparency Law the annual salary wage range for NYC-based applicants is: $205000 - $220000. There are a variety of factors that go into determining a salary range including but not limited to external market benchmark data geographic location and years of experience sought/required. Progyny offers a total compensation package comprised of base salary cash bonus and equity.

Progyny is proud to be anEqual Opportunity and Affirmative Action respect and seek to empower each individual and support the diverse cultures perspectivesskillsand experiences within our workforce. All qualified applicants will receive consideration for employment without regard to race creed color religion sex sexual orientation gender identity or expression national origin disability age genetic information marital status pregnancy or related condition status as a protected veteran criminal history consistent with legal requirements or any other basis protected by law.

If you are an individual with a disability and need assistance or an accommodation during the recruiting process please send an e-mail to .

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