German Speaker Customer Success Officer

Limassol - Cyprus

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Position: Customer Success Officer

Location: Cyprus Limassol

Work model: on site

Employment type: Full-time

Remuneration: Base salary quarterly Bonuses depending on experience.

DUTIES AND RESPONSIBILITIES:

Assist clients worldwide through live support and handle customer requests through chats and emails in different languages
Answer emails assist with opening of client accounts amend existing accounts maintain client records
Demonstrate impeccable telephone etiquette and management
Handle back office queries
Support clients with technical and troubleshooting issues
Report to the management
Deal with all departments to resolve issues
Provide support and troubleshooting on Libertex and MT4 Trading Platforms
Liaise with the Compliance Officer regarding complaints and approval of accounts
Provide all relevant information to clients regarding documents and materials for becoming a client
Handling client inquiries appropriately and ensuring that high-level service is provided
Promoting available products and services to clients
Developing and maintaining excellent relationships with prospective and existing clients
Contributing to team effort by achieving targeted results
Assist with other duties as needed from time to time

REQUIREMENTS:

Native or fluent in German (C1 level) with strong proficiency in both written and spoken communication as well as English fluency (B2).
Degree in Business Studies or any other related field
Previous experience in a similar position will be considered as a major advantage
Excellent spoken and written communication skills
Ability to work efficiently under pressure
Excellent computer skills (Microsoft Excel and Word)
Knowledge of MetaTrader platforms will be considered as an advantage
Ability to work rotational shifts from 09:00 to 18:00 10:00 to 19:00 and 12:00 to 21:00

BENEFITS:

24 working days annual leave
Comprehensive Global Medical Insurance Plan with coverage for the employee and their immediate family from day one
Udemy Business unlimited membership
Company discount card with access to various goods and services
Corporate events and team-building activities
Professional and personal development opportunities in a fast-growing environment

Position: Customer Success Officer Location: Cyprus Limassol Work model: on site Employment type: Full-time Remuneration: Base salary quarterly Bonuses depending on experience. DUTIES AND RESPONSIBILITIES: Assist clients worldwide through live support and handle customer requests through chats and...