Customer Support Agent

Limassol - Cyprus

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Position: Customer Support Agent (Arabic)

Location: Limassol Cyprus

Work model: hybrid

Salary: Base

DUTIES AND RESPONSIBILITIES:

Effectively managing the company chats E-mails and calls
Identifying and assessing customers needs to achieve satisfaction
Receiving and handling inquiries from New Leads and clients through Phone Calls Chat E-mails and Portal
Offer support to the lead/client within the specified time frame
Updating CRM and keeping records of all communications and actions taken
Interact with other departments to solve inquiries raised by clients that require further investigation by sending tasks
Follow up with clients and schedule callbacks to ensure optimum results and customer satisfaction
Work independently and in teams
Follow standard processes and procedures

REQUIREMENTS:

Proven customer support experience
Experience/background in Forex and the Financial Market is a Mandatory!
Native/ fluency in Arabic and English (at least B2 level) both verbal and written
Proficiency in the use of Microsoft Office Word Excel Outlook
Strong phone contact handling skills and active listening
Ability to work under pressure and meet deadlines
Excellent communication and presentation skills
Flexible to work on weekly rotating shifts (morning/ afternoon/ night)

BENEFITS:

Remuneration according to qualifications and experience
13th Salary
Medical Insurance Scheme
Provident Fund
Companys Group Discount Scheme
Free Parking
Inhouse fitness room with classes
Modern working space at a central and convenient location of Limassol close to the highway
Friendly multinational environment
Opportunities for professional learning and growth

To apply for this position and to explore many other exciting opportunities visit and apply through our career page: shift rotation 24/7

Salary: up to 2000 EUR gross / month (x13 salaries)(salary offered is based on the previous experience in CS roles)

Relocation support: N/A

Visa support: N/A. Local candidates with EU passport or sorted out Residency in Cyprus (feel free to ping me on this if any doubts)

Start: ASAP.

Position: Customer Support Agent (Arabic) Location: Limassol Cyprus Work model: hybrid Salary: Base DUTIES AND RESPONSIBILITIES: Effectively managing the company chats E-mails and callsIdentifying and assessing customers needs to achieve satisfactionReceiving and handling inquiries from New Le...