Customer Success

Join Our Team & Make an Impact

Are you passionate about building strong client relationships and driving success We are looking for a Customer Success Manager to help expand our Brazilian market and ensure our clients maximize the value of our digital learning solutions.

As a key partner to our clients you will play an essential role in fostering engagement increasing satisfaction and driving long-term growth. If you thrive in a fast-paced dynamic environment and enjoy making a meaningful impact this role is for you.

What Youll Do

• Be a trusted advisor: Build and maintain strong relationships with clients understanding their evolving training needs.

• Lead seamless onboarding: Guide new clients as a goFLUENT product expert ensuring a smooth and impactful start.

• Drive engagement and success: Analyze client data conduct business reviews and implement strategies to enhance satisfaction and ensure successful programmes.

• Unlock growth opportunities: Identify upsell possibilities and expand client partnerships.

• Champion continuous improvement: Gather feedback optimize the learner experience and contribute to the evolution of our digital learning solutions.

• Share expertise and insights: Provide clients with industry best practices training optimization strategies and thought leadership in digital learning.

Why Youll Love This Role

• Impact and Growth: Help businesses upskill their workforce while growing your career in a thriving global company.

• Dynamic and Collaborative Culture: Join a diverse supportive and knowledge-sharing environment where your ideas matter.

• Fast-Paced and Innovative: Be part of a company that embraces change and is shaping the future of digital learning.

What Were Looking For

• Fluent or bilingual in Portuguese

• Intermediate English proficiency

• Passionate about customer success and relationship management

• Exceptional communication and analytical skills

• Highly organized and adaptable to varied projects

• Proactive problem-solver with a growth mindset

• Team player who values collaboration and knowledge-sharing

Experience in Training e-Learning or HR Solutions (SaaS) is a plus.

What we offer

Our culture is unlike anywhere else. Starting day one of your #lifeatgoFLUENT tons of awesome perks and benefits await you including:

• Dynamic startup-like experience within the security of a fast-growing 25-year old Swiss-based company.

• Learn from top executives and visionaries in the learning and language market.

• The experience of joining an innovative organization with an international vibrant working environment.

• Full on-boarding and fast ramp mentoring program leading candidate to success.

• World-class learning experience by being a goFLUENT learner. Learn from one of our 18 business languages!

• Ability to work from any of our 20 offices around the world.

• Exciting team-building events.

Eager to learn more watch our video to discover goFLUENT in the words of our people worldwide: