Operations Center Customer Support Agent
Share
Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
- São Paulo
- Remote
Job Description
At Zimpler were on a mission to outsmart every barrier so that moving money is as simple as sending a text. Were here to make safe and instant transactions available between everyone everywhere all the time.
As part of our team you will be responsible for monitoring our most critical systems identifying and solving technical issues and ensuring a smooth experience for both businesses and end users. If something goes wrong youre the first line of defense. If everything is running well youll be helping customers with support tickets. No two days are the same and youll be part of a fast-moving high-impact team.
We are looking for someone who is quite new in their technical career but has a strong interest in service and supporting others. Your enthusiasm to learn and adapt will be key to contributing to our mission and helping us maintain an exceptional experience for our customer and users.
You will be a part of a four person team. You will be scheduled to work Friday to Monday with a 6 or 7 hour shift but you will have at least one Sunday off every 4 weeks. Your working hours will be rotating between early and late shifts depending the schedules but between 11am BRT to 4am BRT. You will work approximately 120 hours a month.
This is what youll do
- Monitor Critical Systems: Keep a vigilant eye on our fintech systems to ensure stability security and performance.
- Proactive Problem-Solving: Anticipate and address potential issues to prevent downtime and service disruptions.
- Swift Response: Act promptly to system alerts and escalate major incidents when necessary.
- Customer Support Excellence: Manage support tickets for both corporate clients and end users embodying our dedication to exceptional service.
- Global Collaboration: Work closely with our Sweden based Customer support and Tech team contributing to operational enhancements.
Why Zimpler
- Innovative Environment: Be part of a fintech company thats reshaping the financial industry through game-changing innovation and strong partnerships.
- Hybrid Role: Enjoy a balance of office collaboration and remote work flexibility.
- Career Growth: Access opportunities for professional development in a fast-growing international company.
- Impactful Work: Contribute to making safe and instant transactions available globally.
Required Experience:
Unclear Seniority
Key Skills
- Athletics
- Fitness
- Facilities Management
- Agriculture
- Communication
- Archicad
About Company
About the company ZIMPLER PHILOSOPHY We are rapidly expanding in new key markets with a mission to simplify payment transactions everywhere. As we grow, we’re on the hunt for the best, most creative people to join us in sharing our guiding principles and goals. People are at the centr ... View more
