ACES Planning Manager, ACES (Amazon Customer Excellence System) BR Ops
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Do you have an obsession with planning and innovation Do you have proven analytical capabilities the ability to multi-task and thrive in a fast-paced environment exceptional communication and project management skills and the ability to dive deep find root cause and permanently eliminate defects If so this opportunity may be for you.
As an ACES Planning Manager this position involves taking ownership to lead the standardization and simplification of planning cycles inputs outputs and mechanisms across the Network. Working with our partners in Finance Supply Chain and Operations you will own the standardization of Amazon BR Ops planning.
Key job responsibilities
- Manage planning of major cycles (OPx QxG) as well as HVE (High Volume Events) in Brazil Operations including managing deliverables stakeholders communication and more;
- Monitor KPIs related to success metrics focusing on continuous improvement in all aspects of the process;
- Develop contingency plans to address unexpected issues or demand fluctuations;
- Develop and maintain standard operating procedures manuals and documents;
- Write complex documents to present to leadership;
- Own and manage change on a granular level;
- Maintain clear communication with leadership at all times.
About the team
Amazon Customer Excellence System (ACES) is a team of highly qualified individuals whose main goal is to ensure quality control and continuous improvement. We do this by keeping a close eye on metrics making sure that we are constantly raising the bar on productivity quality and speed. We are also responsible for the adoption of new technology and standards as well as supporting our peers with subject matter expertise.
- Experience in program or project management
- Experience in defining and implementing process improvement initiatives using data and metrics
- Bachelors degree
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience in driving end to end delivery and communicating results to senior leadership
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
As an ACES Planning Manager this position involves taking ownership to lead the standardization and simplification of planning cycles inputs outputs and mechanisms across the Network. Working with our partners in Finance Supply Chain and Operations you will own the standardization of Amazon BR Ops planning.
Key job responsibilities
- Manage planning of major cycles (OPx QxG) as well as HVE (High Volume Events) in Brazil Operations including managing deliverables stakeholders communication and more;
- Monitor KPIs related to success metrics focusing on continuous improvement in all aspects of the process;
- Develop contingency plans to address unexpected issues or demand fluctuations;
- Develop and maintain standard operating procedures manuals and documents;
- Write complex documents to present to leadership;
- Own and manage change on a granular level;
- Maintain clear communication with leadership at all times.
About the team
Amazon Customer Excellence System (ACES) is a team of highly qualified individuals whose main goal is to ensure quality control and continuous improvement. We do this by keeping a close eye on metrics making sure that we are constantly raising the bar on productivity quality and speed. We are also responsible for the adoption of new technology and standards as well as supporting our peers with subject matter expertise.
- Experience in program or project management
- Experience in defining and implementing process improvement initiatives using data and metrics
- Bachelors degree
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience in driving end to end delivery and communicating results to senior leadership
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Key Skills
- Business Intelligence
- Children Activity
- Business Analysis
- Corporate Sales
- ABB
- Corporate Development
About Company
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