Technical Account Manager

Why Altium

Altium is transforming the way electronics are designed and built. From startups to worlds technology giants our digital platforms give more power to PCB designers supply chain and manufacturing letting them collaborate as never before.

• Constant innovation has created a transformative technology unique in its space
• More than 30000 companies and 100000 electronics engineers worldwide use Altium
• We are growing debt-free and financially strong with the resources to become #1 in the EDA industry

About the Role:


AsaTechnical Account Manager youll be the trusted advisor for a portfolio of Altiums Enterprise customers ensuring their success with our solutions. Youll build deep relationships resolve technical challenges and guide customers in optimizing Altiums tools for their unique workflows. By collaborating with R&D Support and Sales youll drive adoption uncover growth opportunities and advocate for customer needsdirectly impacting their satisfaction and Altiums revenue. This role combines technical expertise with strategic account management perfect for someone passionate about solving complex problems and fostering long-term customer success.

A Day in The Life of Our Technical Account Manager:

• Be the primary technical contact for Enterprise customers ensuring their success with Altium solutions

• Build trusted relationships and guide customers on implementation integration and optimization

• Troubleshoot technical issues escalate to R&D when needed and drive resolutions

• Identify growth opportunities and lead strategic business reviews

• Collaborate with Sales Support and R&D to align customer needs with product development

• Advocate for customers internally and provide actionable feedback

• Monitor customer health and mitigate risks to drive retention
  
  
  

  Who you are and what youll need for this position:
  
  

  • Bachelors/Masters in Electrical/Mechanical Engineering or equivalent experience

  • 3 years in technical account management customer success or ECAD/EDA client-facing roles

  • Hands-on Altium product experience preferred

  • Strong problem-solving and project management skills

  • Excellent communicator who can simplify technical concepts
    
    The salary range for this role is $109000 to $130000. Actual compensation packages within this range are based on a wide array of factors unique to each candidate and role requirements including but not limited to skill set years and depth of experience certifications and specific location.

    United States Benefits

    • Medical Dental Vision Plans and HSA and FSA accounts
    • Basic Life and AD&D insurance; disability coverage where applicable
    • Retirement 401(k) Plan Option with Altium match
    • Paid holidays plus a Choice Day off per quarter
    • Paid time-off on arising schedule upon key milestones
    • Sick time for Dr. appointments or family health needs
    • Family medical maternity paternity and military leave
    • Flexible working arrangements available based on role and location
    • Employee referral and employee-of-the-month programs
    • Home internet allowance
    • Professional development support
    • Free lunch snacks and drinks in the office
    • Free parking

Our hybrid schedule

Our global hybrid model allows employees to work remotely two days per week. Our designated In-Office Days are Tuesday Wednesday and Thursday. This is when we come together in-person as a team to collaborate learn from one another and accelerate innovation.Some exceptions apply.

Also we would like you to know

We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. We are proud to be an equal opportunity workplace.

Learn more about why a career at Altium is an opportunity like no other: Altium Benefits: Are you already an Altium employeePlease apply directly through our internal Greenhouse job board. If you have questions please contact HR.