Sales Team Lead, Digital Personal Loan

Client Relationship Management:

• Build and maintain strong relationships with high-net-worth clients to drive loyalty and repeat business.
• Conduct regular meetings with HNI clients to understand their financial needs and provide tailored loan solutions.
• Address and resolve client issues and concerns promptly to ensure high levels of satisfaction.
• Prepare and present regular reports on HNI sales performance market trends and business activities.
• Analyse data to identify areas for improvement and implement corrective actions as needed.
• Provide insights and recommendations to the Head Personal Loans based on analysis.

Sales and Business Development:

• Develop and implement strategies to achieve personal loan sales targets for HNI clients.
• Identify and pursue new business opportunities within the HNI segment.
• Collaborate with the sales and marketing teams to create targeted campaigns and initiatives.
• Conduct market research and analysis to stay informed about industry trends and competitive landscape.
• Develop strategies to enhance market presence and competitive positioning of personal loan products for HNI clients.
• Identify and capitalize on new market opportunities.

Portfolio Management Assistance:

• Oversee the HNI loan portfolio ensuring quality and profitability.
• Monitor and manage the performance of the HNI loan portfolio including risk assessment and mitigation.
• Ensure compliance with internal policies and regulatory requirements.

Team Management:

• Lead and manage the HNI sales team providing guidance and support to achieve business objectives.
• Conduct regular performance evaluations and provide constructive feedback to team members.
• Foster a culture of excellence collaboration and continuous improvement within the team.

• Bachelors degree in Business Administration Marketing Finance or a related field.
• Relevant professional certifications or Masters degree is an added advantage.
• Minimum of 5-7 yearsin sales management preferably in personal loans or financial services with a focus on high-net-worth clients.
• Proven track record of achieving sales targets and managing client relationships.
• High proficiency in sales techniques and customer relationship management.

COMPETENCIES REQUIREMENTS:

Technical:

• Sales Management
• Loan management
• Business Development
• Customer Relationship Management
• Customer Service
• Data Analysis
• Operational Tools Efficiency
• Financial Analysis
• Market Research and Consumer Behaviour
• Quality Assurance

Behavioural:

• Entrepreneurial Mindset
• Excellence
• Execution
• Energy
• Empathy
• Evolution
• Emotional Intelligence
• Business Acumen
• Decision-Making
• Result Oriented
• Strategic Thinking
• Communication written & verbal
• Stakeholder Management
• Developing Others
• Analytical Thinking
• Leading Change
• Managing Risk
• Service Orientation

What to Expect in the Hiring Process:

• A preliminary phone call with the recruiter
• Technical interview
• Assessment
• Interview with Senior members of the team
• Cultural and Behavioural Fit Interview with a member of the Executive team.