Team Lead, Credit and Collections

Key Responsibilities

1. Credit Risk Management & Policy Compliance

• Assess credit applications and ensure compliance with company policies.
• Evaluate customer creditworthiness using financial statements payment history and industry benchmarks.
• Define and enforce credit limits and payment terms.
• Enforce compliance with requisite documentation and approval processes for credit extensions.

2. Collections & Receivables Optimization

• Develop and implement proactive collections strategies to reduce overdue invoices.
• Monitor accounts receivable aging reports and take action on delinquent accounts. Work with customers to resolve account reconciliation disputes and negotiate payment plans.
• Maintain strong collaboration with the sales and finance teams to ensure alignment on credit terms.

3. Customer Relationship Management & Dispute Resolution

• Engage directly with key customers to maintain strong relationships and improve payment behavior.
• Address and resolve payment disputes efficiently.
• Communicate credit terms and collection policies effectively to customers and internal stakeholders.

4. Reporting Compliance & Financial Controls

• Prepare detailed credit and collection reports for senior management.
• Drive compliance with financial regulations internal audit policies and credit control best practices.
• Liaise with external auditors legal teams and regulatory bodies regarding credit policies and overdue debt management.

5. Process Optimization & Strategy Implementation

• Identify inefficiencies in the credit control and collections processes and implement improvements.
• Drive automation of credit risk assessment and collection tracking.
• Develop credit risk mitigation strategies including credit insurance and alternative financing solutions.

• Bachelors degree in Accounting Finance Business Administration Economics or a related field.
• A minimum of a Second Class Upper (2:1) or Upper Credit is required.
• Minimum of 5 years experience in credit control collections or accounts receivable with at least 2 years in a supervisory or team lead role
• Strong understanding of credit risk management collections strategies and receivables management
• Proven experience enforcing credit policies and managing customer credit limits
• Strong analytical skills with the ability to interpret financial statements and credit reports
• Experience working cross-functionally with Sales Finance and Risk teams
• Excellent negotiation communication and stakeholder management skills
• High level of integrity and professionalism
• Proficiency in accounting/ERP systems and Microsoft Excel
• Relevant professional certification (e.g. ACA ACCA ICAN CFA Part qualification) is an advantage
• Strong analytical numerical and documentation skills.
• Excellent organizational skills with high attention to detail and accuracy.