rental job description includes managing customer rentals which involves greeting customers taking bookings and processing payments. Responsibilities also include handling paperwork explaining rental agreements and inspecting vehicles for damage before and after rental. Key skills for this role are excellent customer service strong communication attention to detail and computer proficiency.
Core responsibilities
Customer service: Greet customers answer questions about vehicle availability and rates and provide assistance with issues or complaints.
Rental process: Take bookings handle the administrative and paperwork side of rentals and explain rental agreements and insurance options.
Vehicle inspection: Document the condition of vehicles before a rental begins and after they are returned noting any damage or scratches.
Sales and upselling: Promote upgrades explain special features like GPS and potentially sell additional services.
Administrative tasks: Process payments update computer records and manage inventory.
Logistics: Sometimes required to deliver and collect vehicles from different locations.
Required skills and qualifications
Customer service: A strong ability to interact with and help customers including those who may be demanding.
Communication: Excellent verbal skills are necessary for explaining agreements and answering questions.
Computer proficiency: The ability to use reservation and payment software.
Attention to detail: Crucial for inspecting vehicles and accurately processing paperwork.
Problem-solving: The ability to handle and resolve customer issues or unexpected problems.
Education: A high school diploma or GED is typically required though experience can sometimes substitute for formal education.