CRM Manager
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
A leading Automobile Company is looking for a strategic and customer-focused CRM Manager to manage and optimize customer relationship processes for our automobile business. The role involves improving customer engagement retention lead conversion and after-sales experience through effective CRM systems and data-driven strategies.
The ideal candidate will work closely with Sales Service Marketing and Dealer teams to ensure a seamless customer journey across all touchpoints.
Key Responsibilities
Manage and optimize CRM systems (Dealer CRM / Salesforce / Zoho / OEM CRM)
Track customer lifecycle from lead generation to after-sales service
Improve lead conversion ratios and customer retention
Analyze customer data behavior and feedback
Design and execute customer engagement & loyalty programs
Coordinate with Sales Service & Marketing teams
Monitor follow-ups test drive conversions and booking closures
Handle customer complaints escalations and grievance resolution
Generate CRM reports dashboards & MIS
Ensure CRM data accuracy and compliance
Requirements
CRM & Technical Skills
CRM software management (Zoho Salesforce Dealer Management Systems)
Customer lifecycle management
Lead management & follow-up tracking
Customer segmentation & analytics
MIS reporting & dashboards
Data accuracy & compliance
Soft & Managerial Skills
Cross-functional coordination
Customer complaint handling
Process improvement & SOP development
Strong communication & interpersonal skills
Analytical & problem-solving abilities
Benefits
Required Skills:
CRM & Technical Skills CRM software management (Zoho Salesforce Dealer Management Systems) Customer lifecycle management Lead management & follow-up tracking Customer segmentation & analytics MIS reporting & dashboards Data accuracy & compliance Soft & Managerial Skills Cross-functional coordination Customer complaint handling Process improvement & SOP development Strong communication & interpersonal skills Analytical & problem-solving abilities
Company Industry
IT Services and IT Consulting
Key Skills
- Junit
- Customer Service
- Freelancing
- Industrial Safety
- ACCA
- Arbitration
