Technical Manager Operations(Office 365)
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Job Location:
Yearly Salary:
Posted on:
29-10-2025
Vacancies:
1 Vacancy
Job Summary
EXPERIENCE:
8 - 10 years of IT experience including 3 years in Windows office 365 service desk support management or service delivery leadership roles
RESPONSIBILITIES (INCLUDES ALL TASKS):
- Own and manage Service Desk operations ensuring prompt resolution of incidents fulfilment of requests and high-quality end-user support in alignment with business and contractual expectations.
- Oversee delivery and optimization of Microsoft 365 services (Exchange Online Teams SharePoint Intune).
- Design implement and monitor adherence to SLAs and KPIs; analyze service data and produce management reports on service quality performance trends and compliance metrics
- Develop execute and track Service Improvement Plans (SIPs) that drive measurable enhancements in service delivery process efficiency and user experience.
- Champion ITIL-aligned processes for incident request change and knowledge management.
- Engage with stakeholders vendors and external providers to resolve escalated issues and maximize support effectiveness.
- Mentor train and develop service desk and support staff fostering a culture of accountability and continuous learning.
- Promote technology adoption automation and self-service capabilities to accelerate resolution and reduce operational costs.
- Support IT security and infrastructure management at oversight and escalation level (not hands-on engineering).
TECHNICAL SKILLS /COMPETENCIES:
MANDATORY
OPTIONAL
- Strong track record in Service Desk/ITSM management with proven ability on SLA/KPI governance user engagement and performance monitoring.
- Deep knowledge of Microsoft 365 services administration in enterprise environments.
- Experience developing and implementing SIPs with measurable business impact.
- Familiarity with ITIL processes and service delivery frameworks (ITIL Foundation/Intermediate required).
SOFT SKILLS:
MANDATORY
OPTIONAL
- Skilled in stakeholder management vendor engagement and data-driven decision making.
- Collaborative leadership with strong communication and coaching abilities.
Required Experience:
Manager
Key Skills
- Office Manager Experience
- Microsoft Office
- Management Experience
- QuickBooks
- Accounting
- Office Experience
- Dental Office Experience
- Payroll
- Administrative Experience
- Eaglesoft
- Human Resources
- Bookkeeping
About Company
Intertec Systems is an IT services company headquarters in Dubai. We specialize in Retail, Banking, Insurance, and Healthcare organizations across Middle East and India. Intertec’s key capabilities include Digitalization of Business Operations, IT Services and Operations, Hybrid IT, S ... View more
