Social Media & Engagement Coordinator

WHATS THE JOB

Dana Hospitality (a part of Dexterra Group) is looking for a talented Social Media & Engagement Coordinator. This position is based at the University of Toronto Mississauga campus and requires an on-site presence of 30 hours per week. The successful candidate will report directly to the on-site General Manager.

• Proficient in creating a variety of Social Media content that is aligned to the Dana brand and juggling multiple handles on behalf of multiple Dana units.
• Collect and create content to populate these handles with engaging relevant and value-adding material for customers.
• Send weekly reports regarding social media KPIs to Danas national lead of Social Media and organically grow Digital Footprint Month-Month.
• Interact with customers to gauge customer satisfaction regarding Food Services and liaise with Danas management team providing the pain points and work towards integrating solutions in our operations.
• Work with the food service team to generate excellent digital content regarding food processes new offerings and leverage cultural trends.
• Respond to questions inquiries and suggestions about Food Services with a winsome and professional manner to create a strong digital customer service culture.
• Determine multiple stakeholders within the unit and look for opportunities to collaborate to amplify digital viewership and build our brand.
• Manage Danas E-Commerce environment for pre-ordering and keep it up to date with new products and offerings.

Qualifications :

WHO ARE WE LOOKING FOR

• Good fundamentals around graphic design audio/video editing storyboarding and managing a content calendar to ensure proper execution of the Dana Content Strategy.
• Working understanding of a variety of Social Media platforms and how best to create and funnel content through them.
• Able to spontaneously create polished content with mobile devices that is readily cross-pollinated or repurposed for a variety of Social Media purposes.
• Able to build rapport quickly with other customers and extract quality feedback regarding our services and offerings.
• Are punctual and timely in providing coverage of key events for their respective Dana Units to market Danas offerings and build the consumer knowledge of the Dana Experience.
• Personable and enjoy interacting with school community. Ability to make everyone comfortable for content creation and creating marketing collateral.
• Curious and passionate about food and the customer experience that surrounds it.
• A strong team player who can work with the kitchen and frontline teams to capture content in a non-intrusive manner.
• Tactful but creative in crafting a social media voice and persona that is aligned to the Dana brand.
• Understanding of basic social media analytics and metrics including Impressions Reach and Engagement across a variety of platforms including Facebook Instagram TikTok etc.
• Experience in food service or hospitality is preferred.

Nice To Haves:

• Experience in food service or hospitality is preferred.
• Customer service experience.
• Understanding of how to build and manage brand positioning.
• Ability to market and grow multiple social media handles for differing brand concepts.
• Excellent copywriting skills.
• Working knowledge of Excel.

Additional Information :

WHATS IN IT FOR YOU

• Be part of an industry thats more important than ever!
• Employee Referral Program!
• Career advancement opportunities.
• Whereas other companies are downsizing we are growing!
• Be #1 on day 1 by joining an industry leader.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin age disability protected veterans status Indigenous status or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

#IND6

Remote Work :

No

Employment Type :

Part-time