Customer Success Manager

Job Title:Customer Success Manager (03 Years)

Department: Customer Success
Location: Bangalore
Reports To: Head of Product Management

About the Role

We are looking for a motivated and customer-oriented Customer Success Manager to help our clients achieve maximum value from our product. This role is perfect for someone early in their career who enjoys solving problems working with customers and collaborating with cross-functional teams. You will play a key role in improving customer experience driving adoption and contributing insights that shape the product roadmap.

Key Responsibilities

• Serve as a primary point of contact for customers pre and post-implementation ensuring smooth onboarding and product adoption.
   

• Understand customer goals and help them achieve measurable success using the product.
   

• Analyze product usage data and customer feedback to identify patterns issues and opportunities for improvement.
   

• Collaborate with Product Tech and Sales teams to communicate customer needs and support product enhancements.
   

• Educate customers on new features updates and best practices through regular communication and demos.
   

• Track key metrics like usage adoption renewals and customer satisfaction to monitor success.
   

• Help manage escalations and ensure timely resolution with internal support teams.
   

• Maintain documentation of customer interactions feature requests and success stories.
   

Required Skills & Qualifications

• Bachelors degree in Business Engineering Technology or a related field.
   

• 03 years of experience in Customer Success Business Analyst or related client-facing roles (internships included).
   

• Strong communication and presentation skills with a customer-first mindset.
   

• Basic understanding of SaaS products analytics or technology platforms.
   

• Problem-solving and analytical thinking with attention to detail.
   

• Familiarity with CRM Helpdesk SQL and Excel.
   

• Ability to work collaboratively across teams in a fast-paced agile environment.

• Strong logical aptitude and willingness to learn.
   

Preferred Skills

• Exposure to customer lifecycle management or onboarding processes.
   

• Interest in data-driven decision-making and customer engagement strategies.
   

• Experience in fintech SaaS or startup environments is an advantage.

Additional Information :

What you can expect apart from attractive compensation at KredX apart from monetary benefits
Bi annual appraisal cycle
Medical coverage for your family and parents
Need a break Weve got your back for 15 days in a year. We know that some of the best ideas come when youre on vacation
Feeling blue No problem! You get 12 days in a year to deal with this & rejuvenate your mind and body
And a lot can discuss!
 

Remote Work :

No

Employment Type :

Full-time