| Job Purpose | This position is open with Bajaj Finance ltd. |
| Duties and Responsibilities | ХOwn all FCU activities Ц pre and post sourcing for all products in the region across all locations. ХMinimizing fraud losses to ensure robust portfolio health. ХManaging and supporting effective deployment of FCU officers. ХConducting extensive non starter investigations through location fraud management teams to reduce fraud rates. ХEffectively engage with operations collections and sales teams to contribute towards overall reduction in fraud loss across locations in the region. ХProactively identifying fraud trends and taking effective corrective measures. Also continuously engaging with key location teams and central team to identify process improvement opportunities. ХEngaging with location fraud management officers in cracking fraud gangs. This will involve working closely with law enforcement agency and lawyers. ХProvide regular feedback to central policy team basis field learningТs. ХIdentifying the training needs of all front end sales staff by analyzing the changes in fraud trends. Ensuring the training is done in timely manner. ХCo-coordinating mystery shopping and seeding activities on dealers agencies and executives to minimize frauds. ХMIS with suitable analysis providing meaningful insights. ХAchieving & exceeding goals and targets. ХGrooming and management of the team to achieve their respective targets. ХEnsuring highest levels of employee relationship motivation & engagement to drive results & high levels of employee satisfaction. |
| Required Qualifications and Experience | ХGraduate/Post Graduate with 4-6 years of relevant experience or knowledge. ХRetail Fraud control / Collections experience. ХGood communication analytical skills and an eye for detail. |
Required Experience:
Manager
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