Manager – Learning and Business Operations (Visa University)
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a proactive detail-oriented and thrive in a fast-paced collaborative environment. The candidate should bring a service mindset operational rigor and a passion for learning to everything you do.
This role supports the operational backbone of Visa University (VU) in the EU region. The Manager will be responsible for end-to-end learning and business operations ensuring seamless coordination across senior stakeholders training delivery VIK operations EU team and client engagement. The role goes beyond session management contributing to the strategic and operational success of VU EU initiatives.
The successful candidate will have a strong background in learning operations program management or business support roles. They will also need to understand Europes regional business priorities Visa University (VU) curriculum and VUs KPIs. They will be responsible for meeting Europe VU revenue expense and margin targets and instrumental in supporting sales of VU products in Europe. The ability to work collaboratively with clients VCA colleagues learning consultants account executives senior executives at Visa and other teams at Visa to drive the best outcomes is crucial. The candidate will also have direct client exposure as part of the role.
This role will report to the Head of Visa University in Europe.
Key Responsibilities
Learning & Business Operations
Manage day-to-day operations of learning programs and business activities for VU EU.
Ensure smooth execution of training sessions workshops and learning events.
Coordinate logistics and delivery with moderators and instructors.
Review the monthly billing and ensure Value in kind is applied where ever relevant to ensure no reimbursements need to be made
AE/BD Coordination for Value in Kind (VIK) Contracts
Support Account Executives (AE) and Business Development (BD) teams in the EU region with training-related coordination and insights. Prepare VIK contracts and coordinate until fully executed and VIK applied via back-end teams.
Client Engagement
Serve as the first point of contact for client queries related to training programs.
Ensure timely and professional responses via the support mailbox.
Participant Management
Accurately track and mark attendance for all training participants.
Maintain participant records and feedback for continuous improvement.
Learning Festival Operations
Lead and manage operational aspects of learning festivals across the EU.
Collaborate with cross-regional teams to ensure high-quality execution.
Beyond Session Management
Contribute to broader operational strategy and process improvements especially billing to clients and VIK application.
Identify and implement efficiencies in training delivery and support.
Strong analytic capability to create Power BI dashboards for reporting purposes to AEs Cluster Leads and global teams to ensure tracking and reporting against monthly quarterly and annual scorecard metrics.
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
Qualifications :
- Bachelors degree in Business Administration Education or related field.
- 8 years of experience in learning operations program management or business support roles.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal abilities.
- Proficiency in Power BI Microsoft Office Suite Gen AI and collaboration tools (e.g. Teams SharePoint).
- Experience working with global teams and time zones is a plus.
- Experience in the payments industry
- Experience managing a budget with revenue and expense forecasting and sales reporting
- Experience working in a matrixed organization where regional success is dependent on ability to work with extended learning teams
- Strong aptitude for working with broad scope of technical business and professional subject matter quick and agile learner
- Strong presentation communication both written and verbal stakeholder management relationship management and influencing skills at all levels in an organization
- Strong interpersonal skills with a demonstrated ability to build and maintain client relationships and handle queries
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Disaster Recovery
- Order Management System
- SAFe
- TOGAF
- Business Management
- White Papers
- Investment Banking
- Middleware
- Project Management
- Sharepoint
- Order Fulfillment
- Google Suite
About Company
Visa (NYSE: V) is a world leader in digital payments, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories. Our purpose is to uplift everyone, everywhere by being the best way to pay and b ... View more
