Success Manager (Onboarding + Support)
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
About SalaryBox
Its an amazing time to be joining SalaryBox as we continue to transform attendance and payroll for over 60 million MSMEs in India.
We launched the app in Jan 2021 and now have more than 4 million downloads of the app.
Backed by Y-Combinator SalaryBox is Indias leading attendance and payroll app. Considered to be the engine of economies around the world the MSME segment in India alone has 63 million units and employs 100 million people. The sector accounts for 27% of GDP and is crucial to the functioning of the economy.
We are on a mission to make work easier for these business owners managers and employees so that they can focus on the things they do best.
Today SalaryBox is a fun bunch of analytical and ambitious folks building the first-of-its-kind technologies for the MSME ecosystem. Our mission is big so we act with urgency in everything we do. We find creative ways to test ideas and learn today so that we focus on the right things tomorrow.
We are looking for a candidate who is willing to work with an early-age startup and help us grow. You will be working with an agile team where your ideas have the potential to reach millions. You will be an integral part of the organization where you will be a critical voice in the decision-making process.
Website : :
Requirements
What Youll Do
Own and manage the end-to-end customer onboarding and implementation lifecycle from initial kick-off to full product adoption and activation.
Lead and structure discovery sessions to deeply understand client business needs workflows and success criteria.
Design and deliver customized onboarding plans training programs and implementation timelines for different customer segments.
Drive early adoption and value realization by identifying quick wins best practices and usage milestones.
Provide hands-on leadership during complex or high-priority onboardings ensuring smooth issue resolution and customer confidence.
Track onboarding KPIs such as time-to-go-live adoption metrics and customer feedback to continuously improve processes.
Act as the primary escalation point for onboarding-related challenges and coordinate with Product Tech Sales and Support teams for resolution.
Build document and improve standard onboarding playbooks SOPs and training materials.
Mentor and guide onboarding executives (if applicable) and set quality standards for customer experience.
What Were Looking For
58 years of experience in customer onboarding implementation customer success or related roles within a SaaS or tech-driven environment.
Proven experience managing multiple customer implementations simultaneously with strong ownership.
Excellent communication and stakeholder management skills especially with business owners founders and HR leaders.
Strong problem-solving ability with a process-oriented mindset and attention to detail.
Experience conducting virtual trainings demos and remote onboarding sessions.
Ability to translate customer feedback into actionable insights for product and process improvement.
Prior experience in team leadership or mentoring is a strong plus.
Required Skills:
Good communication and interpersonal skills Basic understanding of HR functions Proficiency in MS Office (Word Excel PowerPoint) Ability to multitask and maintain confidentiality Positive attitude and eagerness to learn Bachelors or Masters degree in Human Resources Business Administration or related field Internship or project experience in HR is a plus but not mandatory
Company Industry
IT Services and IT Consulting
Key Skills
- Computer Hardware
- Inventory Control
- Developmental Disabilities Experience
- Management Experience
- Mobile Devices
- Remote Access Software
- Team Management
- Operating Systems
- Supervising Experience
- Technical Support
- Phone Etiquette
- Application Support
About Company
Manage employee attendance and streamline payroll processes with SalaryBox, the leading software solution designed for small, medium and large businesses.
