Service Manager Automobile

Thoothukudi - India

Monthly Salary: Not Disclosed

Experience Required: 5-8years

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

We are seeking an experienced Service Manager to lead and manage the service operations of an automobile dealership/workshop. The role focuses on improving service revenue customer satisfaction workshop efficiency and compliance with OEM standards.

Key Responsibilities

Manage end-to-end service operations (workshop service advisors technicians)
Ensure high customer satisfaction (CSI scores)
Drive service revenue labor sales and AMC/service packages
Monitor job cards turnaround time (TAT) and workshop productivity
Handle customer escalations and service quality issues
Ensure compliance with OEM processes and audit requirements
Manage spare parts coordination with stores
Train mentor and evaluate service advisors and technicians
Prepare service MIS forecasts and performance reports
Implement safety and quality standards in the workshop

Requirements

Automobile Service Skills

Automobile service operations & workshop management
Customer service & escalation handling
Preventive maintenance & repair operations
OEM standards & audits

Leadership & Management

Team handling & performance management
Training & technical guidance
Process improvement & cost control

Tools & Reporting

Dealer Management System (DMS)
Service CRM & job card management
MS Excel & MIS reporting

Benefits

#AutomobileJobs

#ServiceManager

#AutoService

#WorkshopManagement

#AfterSales

#HiringNow

#AutoIndustry

#CustomerService

Required Skills:

Automobile Service Skills Automobile service operations & workshop management Customer service & escalation handling Preventive maintenance & repair operations OEM standards & audits Leadership & Management Team handling & performance management Training & technical guidance Process improvement & cost control Tools & Reporting Dealer Management System (DMS) Service CRM & job card management MS Excel & MIS reporting

We are seeking an experienced Service Manager to lead and manage the service operations of an automobile dealership/workshop. The role focuses on improving service revenue customer satisfaction workshop efficiency and compliance with OEM standards.Key ResponsibilitiesManage end-to-end service operat...