Service Manager Automobile
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking an experienced Service Manager to lead and manage the service operations of an automobile dealership/workshop. The role focuses on improving service revenue customer satisfaction workshop efficiency and compliance with OEM standards.
Key Responsibilities
Manage end-to-end service operations (workshop service advisors technicians)
Ensure high customer satisfaction (CSI scores)
Drive service revenue labor sales and AMC/service packages
Monitor job cards turnaround time (TAT) and workshop productivity
Handle customer escalations and service quality issues
Ensure compliance with OEM processes and audit requirements
Manage spare parts coordination with stores
Train mentor and evaluate service advisors and technicians
Prepare service MIS forecasts and performance reports
Implement safety and quality standards in the workshop
Requirements
Automobile Service Skills
Automobile service operations & workshop management
Customer service & escalation handling
Preventive maintenance & repair operations
OEM standards & audits
Leadership & Management
Team handling & performance management
Training & technical guidance
Process improvement & cost control
Tools & Reporting
Dealer Management System (DMS)
Service CRM & job card management
MS Excel & MIS reporting
Benefits
Required Skills:
Automobile Service Skills Automobile service operations & workshop management Customer service & escalation handling Preventive maintenance & repair operations OEM standards & audits Leadership & Management Team handling & performance management Training & technical guidance Process improvement & cost control Tools & Reporting Dealer Management System (DMS) Service CRM & job card management MS Excel & MIS reporting
Company Industry
IT Services and IT Consulting
Key Skills
- Human Resource Management
- Accounts Management
- IT Hardware
- Apache
- ABAP
- Automobile Service
