Manager, System Engineering (Customer Service)
Manager, System Engineering (Customer Service)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We exist to wow our customers. We know were doing the right thing when we hear our customers say How did I ever live without Coupang Born out of an obsession to make shopping eating and living easier than ever were collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry.
We are proud to have the best of both worlds a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang every day is filled with the excitement of building you will see yourself your colleagues your team and the company grow every day.
Our mission to build the future of commerce is real. We push the boundaries of whats possible to solve problems and challenge traditional tradeoffs. Join Coupang now to create an epic impact in this always-on high-tech and hyper-connected world.
Position Title: Manager System Engineering (Customer Service)
Coupangs Agent Enablement
team is responsible for discovering designing implementing and maintaining high-quality SaaS solutions used by agents at Coupangs domestic and international support centers (customer service centers seller support centers). Additionally the team handles system implementation for company-wide businesses that extend beyond the Support Services organization collaborating with other teams. We also provide service support related to Coupangs APIs to enable third-party sellers on Coupang to quickly build their own e-commerce infrastructure.
What youll do:
Responsible for setting up and onboarding new internal operational system instances and features in Taiwan and serving as the communication hub between global and local teams.
Manage the Operation teams requirements and project progress ensuring development timelines and schedules are met.
Prioritize requirements and implement them in the most efficient way usingSaaS/iPaaS solutions.
Collaborate with business stakeholders and developers to resolve issues when they arise.
Perform daily tasks such as configuring maintaining and improving SaaS/iPaaS solutions.
Leverage exciting features of SaaS/iPaaSsolutions to improve processes based on an understanding of call center operations.
Lead process improvements by coordinating tasks through communication with various stakeholders.
Qualifications:
Bachelors degree or higher with at least 2 years of total experience in development or technical support.
Proven experience or basic knowledge of SaaS/iPaaS solution management and REST APIs.
Basic knowledge of programming languages such as Ruby Python Java C# or JavaScript.
Ability to evaluate resolve and follow up on end-user issues.
Code review and quality control experience
Flexibility agility and learning ability to effectively switch contexts.
Preferred Qualifications:
Proficiency in English (written and spoken) or Korean.
Experience in S/W development mobile front-end or back-end development.
Experience using or developing automation software/tools.
Cloud solution-related certifications.
Experience analyzing data to identify problems and find solutions.
A team player with a passion for customers and a collaborative approach to problem-solving.
Enjoys planning organizing and prioritizing work.
Bachelors degree in Computer Science or equivalent is preferred.
Required Experience:
Manager
Employment Type
Full Time
