Key Account Manager

-ESSENTIAL JOB FUNCTIONS- Client Facing Role that manages the overall business relationship Account mapping business unit breakdown (touchpoints to align regional/global team) Run QBRs & ensure they are properly prepared for Ensure each Crane Worldwide office servicing the account understands the SOPs and executes accordingly Report Creation / Monitoring / Distribution (responsible/accountable) Performance management (responsible/accountable) Market Analysis / Industry Awareness Drives collaborative efforts internally by supporting and sharing best practices in the following key areas: Client Reviews Strategic Business Plans Value add Programs Process Improvements Tender Management Technology Solutions Impact & coverage analysis -ï¼ identify service or opportunity gaps Penetrate organizational structure and develop relationship beyond main points of contact Maintain rates and assess yields monthly Monitor account for timely payments and assist with collections on past due invoices Enter all meeting notes action items complaints compliments into our CRM and distribute to appropriate people in global network When necessary travel domestically and internationally to visit accounts/account sites and Crane Worldwide offices to review procedures and maintain customer information/satisfaction Ensure all company policies and regulatory requirements are adhered to Identify growth opportunities and develop a strategy to secure opportunities with the appropriate internal resources Create a business development plan with short- and long-term business objectives initiatives and quantified value-added contributions Other duties as assigned -OTHER SKILLS AND ABILITIES- Excellent Organizational Skills Excellent written and verbal skills Excellent presentation and interpersonal skills Thorough knowledge of transportation industry logistics and freight forwarding Thorough knowledge of successful sales techniques Strong computer skills including Microsoft Office suite Detail oriented able to multitask and meet deadlines Self-motivated able to work in a team and independently Good analytical and program management skills; ability to define develop and document business processes and procedures Strong customer service problem-solving and interpersonal skills Internal/external sales skills Troubleshooting and problem resolution skills Leads by example Sense of urgency Creative Responds easily to changing demands

Required Experience:

Manager