Customer Support Representative

Lahore - Pakistan

Monthly Salary: Not Disclosed

Experience Required: 4-5years

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Marham is looking for a Customer Support Representative to join our dynamic and mission-driven team. If you have a strong background in the pharmaceutical or healthcare industry and a passion for delivering exceptional customer service we d love to hear from you!

Key Responsibilities:

Respond promptly and professionally to customer inquiries via live chat.
Handle and resolve customer complaints with empathy and accuracy ensuring a positive and compliant resolution.
Maintain detailed and accurate records of customer interactions and issues in line with pharma industry standards.
Collaborate with internal departments (tech medical operations) to resolve complex issues efficiently.
Stay up-to-date with Marham s services and any regulatory requirements that may affect communication with users.
Manage multiple chat sessions simultaneously while maintaining a high level of professionalism and care.

Requirements

Education: Bachelor s degree (preferably in Pharmacy Life Sciences or a related field).
Experience: Minimum 5 years of experience in customer support or complaint management ideally within the pharmaceutical or healthcare sector.
Strong written communication skills in English.
Familiarity with chat systems CRM tools and online customer service platforms.
Ability to work under pressure multitask and meet performance KPIs.
Demonstrated ability to resolve complex customer concerns in a regulated industry.
Shift Timings: Multiple shifts (specific hours to be discussed during the interview).

Benefits

Competitive salary and performance-based incentives.
Growth and learning opportunities within a health-tech company.
Supportive and collaborative work environment.
Be part of a mission to improve healthcare access for millions.

Marham is looking for a Customer Support Representative to join our dynamic and mission-driven team. If you have a strong background in the pharmaceutical or healthcare industry and a passion for delivering exceptional customer service we d love to hear from you!Key Responsibilities:Respond prompt...