Channel Operations Specialist

Your Career

We are seeking a forward-thinking enthusiastic and experienced Channel Operations Specialist who will support the channel partner ecosystem.  You will be responsible for supporting both internal channel teams and external partners by responding to and managing inbound requests and inquiries relating to the Nextwave partner program.  These requests will be wide ranging and relate to the various components of the partner program and may include channel business process support training and enablement master data management exception process handling or generally providing information to partners and internal stakeholders regarding the partner program. 

Your Impact

• Provide broad based operational support to our NextWave partner program particularly by responding to inbound requests from channel partners and internal partner ecosystem stakeholders. Examples of inbound requests may involve the following business processes:  
• Granting validating and troubleshooting access to the partner portal
• Ensuring accurate partner program compliance data 
• Deal Registration exception process handling
• Partner Locator (SFDC based tool) data updates and troubleshooting
• Partner applications and onboarding
• Act as liaison for the Global Ecosystem Operations team with cross functional teams such as Finance theater Sales Ops Data Governance and IT.  
• Lead and support the defining implementation and enablement of business process improvements.
• Initiate and establish strong trusted partnerships with key stakeholders at all levels in the organization to ensure alignment and ongoing effectiveness.
• Assist with tool maintenance and data clean-up projects (SFDC hygiene etc.)
• Document processes and procedures on an ongoing basis

Qualifications :

Your Experience 

• Relevant 7 Years experience managing investigating resolving high volume cases using an email based ticketing system or something similar 
• Strong customer service skills and attention to detail
• Effective communicator that can get participants passionate about topics being presented with solid verbal written and presentation skills for all levels in the organization
• Experience collaborating with cross-functional teams
• Experience with G-suite (Sheets Docs Slides) ServiceNow and SFDC (sales hygiene reporting maintenance) data governance / data hygiene activities
• Demonstrated experience taking ownership of a business domain or managing a business process and being accountable to stakeholders
• Nice to have in a related or similar field but not required:
• Experience supporting Ecosystem / Channel sales organizations - partners distributors cloud service providers system integrators etc
• Experience supporting a partner program and its various components (e.g. onboarding compliance deal registration rebates and incentives partner master data management etc
• Experience identifying Ecosystem process issues building recommendations and implementing strategies to optimize performance
• Building and distributing enablement and training materials on various sales operations processes
• This is a global role requiring flexibility to work in shifts to support our worldwide teams and business needs

Additional Information :

The Team

Palo Alto Networks has brought technology to market that is reshaping the cybersecurity threat and protection landscape. Our ability to protect digital transactions is limited only by our ability to establish relationships with our potential customers to help them understand how our products can secure their environment. This is where our sales operation teams come in. 

Our Sales Operation Team members support our sales account managers and systems engineers to assist in large organizations migrations to more cybersecurity. Sales operations work behind the scenes to make sure that our sales relationships run smoothly enabling and empowering the teams across the world. As part of our sales operations you support the sales team by providing research reports and craft and support systems and processes that enable the process of sales. You are committed to your teams success and enjoy pitching in to assist when it comes to solutions selling learning and development. Its a true partnership one built on building the best cybersecurity solutions for each individual client.

Our Commitment

Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at  .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.