House Manager
House Manager
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Job Description
WatchHouse is a group of specialty coffee Houseslocatedin iconicneighbourhoodsacross LondonBathand New York.We are dedicated to elevating the coffee experience through our Modern Coffee our award-winning brews to our unmatched hospitality were proud to have been namedEuropes Best Coffee Shop Chainat the 2024 European Coffee & Hospitality Awards.
Were Looking for Leaders.
In Short:
Were looking for a Brunch House Manager to lead our beautiful kitchen locations in Central London.
This is an exciting opportunity to oversee both our vibrant restaurant service and bustling takeaway coffee offering ensuring every guest experience is House Manager youll be the embodiment of WatchHouse - bringing our core values brand standards and a passion for hospitality to life. Youll lead from the front creating a welcoming and energetic environment for both your team and guests driving operational excellence and achieving outstanding financial results.
Well give you the tools training and support you need to thrive - what you bring is leadership drive and a genuine love for people. At WatchHouse we offer the chance to grow inspire and make your mark on Londons hospitality scene.
Directly Reportsinto: Area Operations Manager.
Key Responsibilities:
Motivate and empower your team to consistently perform at their best fostering a collaborative and passionate work environment.
Take ownership of your Houses financialsfocusingon KPIs and continuouslyseekingways to increase revenue and drive efficiency.
Oversee daily operations to ensure the Modern Coffee Experience is delivered to every guest every day knowing that hospitality is what sets WatchHouse apart.
Ensure smooth opening and closing procedures proactively manage issues andmaintaina well-stocked and functional cafe.
Actively mentor and develop your team ensuring opportunities for growth and development within WatchHouse.
Manage andmaintainall compliance in your House from daily due diligence to EHO inspections.
Upholdand instill the highest standards of cleanliness quality and service across the House.
Create a vibrant sociable and exciting workplace that employees are proud to be a part of.
Address challenges with a proactive and solutions-oriented mindset ensuring a seamless customer experience.
Work closely with senior management to align your House withWatchHousesvision and goals.
In Short:
At WatchHouse the House Manager role is a hands-on role for an inspiring leader who thrives in a fast-paced premium environment. With a focus on people quality and performanceyoulltake ownership of your House and team delivering exceptional experiences for both employees and guests. This is for people who love specialty coffee hospitality and leadership and want to grow their career.
Key Skills:
Live and breathe theWatchHouseCore Values of Passion Empathy Diligence and Can Do.
Alwaysmaintaina high levelof personal hygiene and appearance.
A hands-on leader who motivates and supports their team to achieve operational and personal excellence.
Comprehensive understanding of Food Hygiene and Health & Safety standards.
Strong understanding of financial metrics and the ability to drive a profitable and high-performing site.
Skilled in managing both front-of-house and back-of-house operations in a high-volume environment.
Passionate about creating outstanding customer experiences with attention to detail and quality.
Thrive in a fast-paced environment adjusting as needed to meet evolving business needs.
Committed to mentoring and developing your team members to help them grow and succeed.
Unwavering focus on cleanliness organization andmaintainingimpeccable service levels.
Quick thinker who can address and resolve issues efficiently and effectively.
Confident in making decisions taking ownership and leading your House independently.
What can you expect at WatchHouse:
Free Coffee & Drinks Always Sip on yourfavouritedrinks even on your days off.
Annual Bonus up to 8000 per year.
Tronc contribution of up to 8000 pear year.
Monthly Coffee Gift Take home 250g ofpremium WatchHouse coffee every month.
Free Lunch Every Shift Fuel up with great foodonthe house.
Team Social Budget Celebrate connect and unwind with your team outside of work.
Annual WatchHouse Party Our legendary celebration featuring Core Value Awards and prizes like trips to coffee farms!
30% Off All Food Any House any time justfor beingpart of the team.
30% Off Retail Coffee Stock up on yourfavouriteWatchHouse blends whenever you like.
Work in Beautifully Designed Houses Join inspiring spaces equipped with industry-leading tools surrounded by passionate hospitality professionals.
Supportive Managers We listen we care and we adapt to support your needs.
Best-in-Class Training From your first shift we set you up for success with on- and off-shift development.
Access to SCA Training Advance your coffeeexpertisewithrecognisedindustry training (role dependent).
Off-Shift Induction Experience Get to know WatchHouse culture with a full day induction in your first two weeks.
Career ProgressionThatsReal With new Houses and growth across the business your next step is never far away.
Workingat WatchHouse.
At WatchHouse we were born from a passion to dobetterdrivenby diligence attention to detail anda genuinecare for our craft and our people. We are a people-first business that values individuality personality and the unique contributions of every team member. We champion diversity insist on equality and foster inclusion as a non-negotiable part of our culture. Our team thrives in a respectful collaborative environment where feedback is welcomed support is mutual and excellence is pursued together. Guided by our core valuespassioncan do diligence and empathywe build meaningful relationships celebrate contributions and work withpurposeto deliverthe Modern Coffee experience.
Required Experience:
Manager
Employment Type
Full-Time
