Program Manager
Program Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
FedTec is seeking a skilled Program Manager (PM) who will serve as the primary point of contact with the Government . The PM is responsible for overall program execution ensuring that contract requirements performance standards and customer satisfaction goals are achieved. This role provides leadership across helpdesk operations system administration and IT support functions while coordinating resources managing staff performance and maintaining compliance with Army and DoD IT standards.
Location: (On-Site) Fort Belvoir VA
Security Clearance: Verifiable DoD Secret (or Higher) is required
Certifications: DoD 8570 Compliant (IAT Level II OR IAM Level II or higher)
Primary Duties and Responsibilities
- Serve as the single point of contact for the Government responsible for all aspects of program management performance and reporting.
- Provide oversight of Tier I III helpdesk operations system administration and IT service delivery in accordance with contract scope and Army standards.
- Develop track and report program schedules deliverables metrics and risk management plans to ensure compliance with PWS requirements.
- Ensure timely response to service tickets VIP/Executive support requests and mission-critical IT needs of General Officers SES staff and senior leadership.
- Manage staffing including recruitment onboarding and performance management of program personnel.
- Oversee contract compliance with DoD 8140.01/8570.01 requirements cybersecurity directives and DISA/Army policies.
- Coordinate with Army Reserve leadership JSP RNEC and other stakeholders to ensure seamless integration of IT support services.
- Conduct regular status meetings with the Government COR/KO providing updates on program health risks and improvement initiatives.
- Ensure high-quality customer service by implementing a Quality Control Plan (QCP) and monitoring deliverables against performance standards.
- Manage contract reporting including monthly status reports staffing updates and technical deliverables.
- Provide leadership and mentoring to program staff fostering a collaborative and mission-focused work environment.
- Support COOP and disaster recovery planning by ensuring continuity of IT operations during emergencies
Basic Qualifications Required Education Certifications Skills and Experience
- Bachelors degree in Information Technology Management or related field (Masters preferred).
- 10 years of program/project management experience in IT operations or federal contracting with at least 5 years in a leadership role.
- Demonstrated experience managing helpdesk operations system administration and IT service delivery in DoD or enterprise environments.
- Proven track record of contract compliance deliverable management and customer engagement at senior levels.
- Strong familiarity with Army IT environments SIPRNET/NIPRNET operations cybersecurity standards and STIG compliance.
- PMP or PgMP certification strongly desired.
- Experience supporting Army Reserve or similar Army enterprise IT environments.
- Strong communication leadership and customer service skills with the ability to interface with senior military and civilian leadership.
- Demonstrated ability to manage geographically dispersed teams.
- Minimum Citizenship Status Requirements: US Citizen
When You Join FedTec You Are Joining a Family! We take pride in our work and the true and transparent relationships we build with our employees and partners. Just as you would do for your own family we prioritize your safety health and happiness. That is why weve created the FedTec Total Well-Being program offering benefits like:
- Health & Wellness: Medical dental and vision plans with valuable features like Telehealth virtual care and resources to support your physical and mental well-being.
- Time to Recharge: Generous paid time off to relax and rejuvenate.
- Financial Security: 401(k) company-paid short- and long-term disability life insurance and additional voluntary coverage.
- Life & Family Support: Employee Assistance Program (EAP) Pet Insurance and Prepaid Legal services.
- Recognition & Growth: The FedTec Applause program rewards outstanding contributions while our Learning & Development programs support your career growth.
- Fitness & Wellness: The FedTec Fit Program includes an on-staff Fitness Coach personal and group training sessions company fitness challenges and ongoing wellness support.
At FedTec we embrace the power of diversity fostering a culture where varied thoughts ideas and perspectives empower our employees and partners to thrive. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex gender gender identity or expression sexual orientation national origin disability or status as a protected veteran and we maintain a drug-free workplace to ensure a safe and healthy environment for all.
Visit to learn more about who we are and where you can make an impact!
Commitment to Non-Discrimination
As an Equal Opportunity Employer we consider all qualified applicants without regard to disability protected veteran status or any other status protected by law. We are committed to a fair and inclusive workplace where advancement is based on merit skills and contributions.
If you feel that your qualifications talents and values align with our culture we welcome you to apply by submitting your resume today!
No Agencies Please
Employment Type
Full Time
