Dutch Customer Support Officer

Msida - Malta

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Responsibilities

Supporting users and answer their questions via email
Reviewing and moderating ads and user-profiles with high accuracy at a fast pace
Participating in regular training sessions to learn and maintain expert knowledge of publication rules market trends and moderation best practices
Collaborating with your team members
Providing feedback to managers on trends common end-user mistakes and questions.
Giving input on improvements of publication rules to improve user experiences

Requirements

No previous experience is required however some customer service experience would be ideal
Candidates must have strong PC skills have the ability to learn to use new computer tools
Must have good communication skills as well as possess strong analytical skills together with decision making skills attention to detail and empathy when dealing with customers.
Dutch or Flemish language skills (advanced/proficient) and English language skills (conversational).
Professional attitude attendance attends work on time able to work autonomously meet deadlines follow procedures and instructions.
Passionate about making a difference.
Flexible in working times.

Relocation Package on Offer including Taxi pick up from airport
Hybrid mode potentially moving to fully Remote after successful probation

Responsibilities Supporting users and answer their questions via emailReviewing and moderating ads and user-profiles with high accuracy at a fast paceParticipating in regular training sessions to learn and maintain expert knowledge of publication rules market trends and moderation best practicesColl...