Customer Support Assistant
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Job Location:
Chicago, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Job Description
We are seeking a highly organized and customer-oriented Customer Support Assistant to join our growing this role you will serve as a key point of contact for clients assisting them with inquiries resolving issues efficiently and maintaining a high standard of service. You will work closely with internal teams to ensure customer satisfaction and contribute to continuous improvement efforts.
Responsibilities
Respond to customer inquiries via phone email and internal ticketing systems in a timely and professional manner
Identify troubleshoot and resolve client issues or escalate them to the appropriate department
Maintain accurate records of customer interactions and transactions
Collaborate with other departments to streamline communication and resolve complex cases
Assist in onboarding new clients by providing information and support
Monitor feedback and identify opportunities to improve the customer experience
Perform administrative tasks related to customer service as needed
Qualifications :
Qualifications
High school diploma or equivalent; associate or bachelors degree is a plus
Previous experience in a customer support or administrative role preferred
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Proficiency in using office software and CRM tools
Ability to manage time effectively in a fast-paced environment
Positive attitude and a team-oriented mindset
Additional Information :
Benefits
Competitive salary: $67000 $71000 annually.
Opportunities for career advancement and internal promotions.
Skill development and mentorship programs.
Comprehensive health dental and vision insurance.
Paid time off and holidays.
Supportive and inclusive team environment.
Remote Work :
No
Employment Type :
Full-time
Key Skills
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- Customer Service
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About Company
About UsSonar Spark is an innovative and rapidly growing company focused on providing exceptional services and solutions to clients across various industries. We pride ourselves on our commitment to excellence, fostering a collaborative environment where creativity and professionalism ... View more
