MHTL Intensive Case Manager - Health Professional III

This position will comply with OCFMH/Mental Health Transitional Living Homescurrent

working arrangements.

Please note: Work arrangements are subject to change at any time.

The CDHS Office of Civil and Forensic Mental Healths Transitional Living Homes Program was created to increase bed capacity for persons in need of residential behavioral health treatment. House Bill (HB) 22-1303 has authorized new beds to be used for persons needing residential services at a less restrictive level of care and to reduce and eliminate the backlog of such persons in more restrictive settings. HB 22-1303 directs the Department of human services (department) and the Department of health care and Policy Financing to create develop or contract to add at least 125 additional beds at mental health residential treatment facilities (treatment facilities) throughout the state for adults in need of ongoing supportive services. The bill also requires that the department renovate a building at the mental health hospital at Fort Logan to create at least 16 additional civil beds for such persons. These beds serve as a step-down option from inpatient care and as a step-up when deemed medically necessary and lower-level of care settings can no longer adequately and safely provide effective care.

About the Position:
This position is responsible for identifying placement resources across the State establishing relationships with those stakeholders developing processes to facilitate good and complete referrals and liaising between the MHTL Homes Team and the placement locations. This position requires specialized knowledge regarding complex systems issues and points of access within those systems. This position will collaborate with the MHTL Homes Team regarding best referral options to ensure good referrals are made client needs can be met and cross-entity relationships are strengthened. This position will engage in problem solving and critical thinking to ensure referral submissions are complete timely and tracked. It is expected this position will develop working relationships across the MHTL Homes Team as well as potential referral entities.

This position is responsible for educating and collaborating with the MHTL Homes Team regarding community resources and proactively identifying and resolving potential barriers. This position will require case coordination skills identification and development of process and procedure apply critical thinking and analytical skills and communicate effectively with will include determining how to create and coordinate tracking processes to ensure timely referral response and ongoing cross departmental training. Lastly this position analyzes problematic cases by anticipating barriers assessing each barrier and reaching conclusions that may result in new internal processes systems or education.

The role of the Intensive Case Manager includes providing support and education to people with mental illness
and to community stakeholders regarding illness and care options in the community. This position begins collaboration
with the MHTL Homes Team at time of admission and throughout the course of their treatment. This position facilitates referrals for housing and assists in coordination and linkage of any other resource the individual may need upon discharge (identification cards social security cards green cards birth certificates vouchers etc.). This may include completion of various assessments collaborating on community reintegration plans with clients etcetera. This position is expected to meet with clients as necessary monitor progress towards discharge monitor all discharge referrals maintain confidentiality and make site visits to potential referral entities as often as is necessary to both build relationships with the various locations and assess continuity of care.
Duties in this position include:

Community and Stakeholder Liaison:

• Responsible for identifying stakeholder and community resources throughout the entire State of Colorado establishing relationships and sharing order to do so effectively this position engages in site visits in preparation for clients transitioning/discharging to their next step in their treatment developing educational materials to provide to treatment and placement locations as well as educational materials to provide to MHTL Homes Team.
• Remains in communication with all treatment and placement locations to track bed availability and engage in post-discharge follow up.
• Obtains and submit all referral documentation monitor the progress and outcome of each referral and provide feedback to the MHTL Homes Team and leadership.
• In collaboration with the Admissions & Coordination Team supports streamlined timely and appropriate referrals to the MHTL Homes.

• Responsible for knowing what information and materials are required for referrals to each placement location and is tasked with collaborating with the MHTL Homes Team to ensure referral packets are complete and accurate. This information is necessary to prepare clients for discharge from the MHTL Homes services and to ensure clients have the appropriate discharge services in place at time of discharge. Should additional documentation or information be required such as identification cards green cards social security cards etc.
• Supports acquisition of those items. Once a referral for discharge is submitted this position tracks the status of each referral and remains in communication with placement locations until the referral is order to do so this position creates effective and efficient mechanisms for tracking and outcomes.
• Establishes practices on behalf of the MHTL Homes Team with placement sites that are mutually effective and include documentation needs and timeframes. Throughout the process this position maintains stakeholder relationships by soliciting feedback regarding processes and goodness of fit of the various clients in their care admitted from the MHTL Homes.
• Partners with placement sites across the State and engage in site visits to best learn the facility establish relationships and will serve as the liaison should any placement site like to visit the MHTL Home.

• Responsible for establishing relationships with community agencies and developing comprehensive contacts to utilize for facilitation of referrals for discharge and transition planning purposes.
• Analyzes patient needs and various office services and procedures to develop and implement protocols for the MHTL Homes regarding client placement processes.
• Participates in education and training remains current in multiple system agencies and community entry points updates internal protocols and processes and shares resources with MHTL Homes Team.

• Other duties as assigned

Minimum Qualifications:

Experience Only:

Six (6) years of relevant experience inBehavioral health mental health substance use congregate care settings residential settings case management or relevantto the work assigned to this position

OR

A combination of related education (Health or Human Social Servicesdegree)and/or relevant experience in an occupation related to the work assigned equal to six (6) years.

Preferred Qualifications:

• Previous state employee
• Experience:Hospital residential group home outpatient settings
• Bachelors degree in Health or Human Services
• Familiarity with mental health diagnoses and various care systems within Colorado. Excellent verbal and written communication skills. Ability to manage sensitive information with discretion and uphold client confidentiality

• CBI name check and fingerprint check ICON Colorado court database Medicare fraud database Reference Checks Professional License verification (licensure requirements) Drug Screen PREA (Division of Youth Services) Trails check (direct contact with children) CAPS (direct contact with adults Mental Health Institutes Regional Centers Veterans Community Living Centers)
• Current/Valid and unrestricted US Drivers License
• Due to the juvenile population served at the MHH facilities incumbents of this position must be at least 21 years of age.
• May need to travel to other state locations transport patients to community appointments
• Travel This position may require travel to the various state-run MHTL Homes and to in-person meetings and/or team building activities.
• Former State employees who were disciplinarily terminated or resigned in lieu of termination must:

  • Disclose that information on the application.

  • Provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position.

  • Provide the employee number from the applicants prior State employment. Absent extraordinary circumstances prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.

How to Apply

The Assessment Process

For additional recruiting questions please contact Jeru Marshall:

If your goal is to build a career that makes a difference consider joining the dedicated people of theColorado Department of Human Services(CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety independence and well-being of the people of addition to a great location and rewarding and meaningful work we offer:

• Strong secure yet flexible retirement benefits including aPERA Defined Benefit Plan or PERA Defined Contribution Planplus 401(k) and 457 plans

• Medical and dental health plans

• Employer supplementedHealth Savings Account

• Paid life insurance

• Short- and long-term disability coverage

• 11 paid holidays per year plus vacation and sick leave

• BenefitHubstate employee discount program

• Employee Wellness program

• Excellent work-life programs such as flexible schedules training and more

• Remote work arrangements for eligible positions

information go to Values:

We believe in a people-first approach:To serve the people of Colorado we develop a culture and work environment that creates an energized inspired and healthy team capable of giving their best to Coloradans.

Balance creates quality of life:We want our team to be resilient through a supportive workplace that values flexibility health and wellness and employee engagement.

We hold ourselves accountable:We take responsibility through our actions programs and results for the state of health and human services in Colorado.

Transparency matters:We are open and honest with employees our partners the Coloradans we serve and the public.

We are ethical:We abide by what is best for those we serve by doing what is right not what is easy.

Collaboration helps us rise together:We work together with all partners employees and clients to achieve the best outcomes for Coloradans.

THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER