Client Account Manager

Recruitment Matters Africa Pvt Ltd

Job Location:

Harare - Zimbabwe

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

We are on the lookout for a Client Account Manager to join our client and be responsible for overseeing projects client relationships and supporting business development initiatives.

This role requires a blend of strategic thinking exceptional communication skills attention to detail and a proactive approach to problem-solving

Salary and Benefits:

Negotiable.

Main Responsibilities:

1. Effective client relationship management with potential new and established clients

Build and Maintain Relationships - Establish and nurture strong long-term relationships with clients to ensure satisfaction and foster loyalty.
Client Communicati on - Serve as the primary point of contact for clients addressing inquiries providing updates and managing expectations including after hours and weekends.
Client Retention - Identify opportunities for improving client satisfaction and retention and act on feedback to enhance service delivery.
Co-ordination and Management of Customers Jobs- ensuring effective internal communication task management brief interpretation holding departments to account based on customers expectations and brand guidelines.

2. Attracting and retaining new clients

Identify Opportunities - Actively seek out new business opportunities and develop strategies to attract new clients and expand existing accounts in alignment with the broader business strategy.
Proposal Development- Assist in the preparation of proposals and presentations showcasing the agencys capabilities and securing new business.
Negotiation New Contracts: Negotiate to secure contracts and close deals maximizing revenue potential.
Networking and Partnership Development: Form strategic partnerships to enhance business opportunities and effectively network during industry events conferences and other relevant forums.
Upselling and Cross-Selling: Identify opportunities for additional services or products that could benefit the client and contribute to agency revenue.
Renewals and Extensions: Manage contract renewals and seek opportunities to extend existing contracts or expand the scope of services.

3. Project Management and Task Oversight

Project Oversight- Coordinate and oversee the execution of client projects ensuring they are completed on time within scope and on budget.
Resource Allocation - Manage resources effectively including allocating tasks to relevant Departments and ensuring timely delivery of project milestones.
Quality Assurance- Ensure the quality of deliverables meets or exceeds client expectations and agency standards including all brief requirements being addressed and proofing all deliverables.
Task Productivity - Identify and implement opportunities to increase the productivity of task management to reduce direct and indirect costs of client projects.

Key Skills:

Proven experience in managing multiple projects simultaneously with a strong track record of delivering results.
Excellent verbal and written communication skills with the ability to effectively convey ideas and build rapport with clients and team members.
A strong commitment to understanding and meeting client needs.
Strong organizational and time -management skills with a keen eye for detail and the ability to handle complex tasks efficiently.
Proactive and resourceful skills in addressing challenges with the ability to think critically and make informed decisions.

Qualifications:

Diploma or Bachelors Degree in Marketing Business AdministrationCommunications or a related field.
Advanced Degrees or certifications are a plus.
Minimum of 3-5 years of experience in Account Management Marketing or a related field preferably in an agency setting.

We are on the lookout for a Client Account Manager to join our client and be responsible for overseeing projects client relationships and supporting business development initiatives. This role requires a blend of strategic thinking exceptional communication skills attention to detail and a proa...