Tech Support Team Leader - German - Lisbon
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Position: Tech Support Team Leader
Location: Lisbon Portugal
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Lead support and motivate a team of technical support specialists.
- Oversee daily operations to ensure service metrics (e.g. response times resolution rates customer satisfaction) are consistently met.
- Serve as the escalation point for complex technical issues related to software hardware or product usage.
- Conduct regular team coaching sessions and one-on-one meetings to enhance performance and skill development.
- Work closely with training and quality assurance teams to identify performance gaps and implement process improvements.
- Prepare and deliver performance reports and insights to management.
- Promote a culture focused on customer satisfaction quality and continuous improvement.
REQUIREMENTS:
- Native/fluent in German (C1) with strong written and oral skills as well as proficiency in English (at least B2)
- Prior experience in a supervisory or team leadership role within a technical support or customer service environment.
- Familiarity with technical products or solutions (e.g. consumer electronics software platforms or related industries) is a plus.
- Demonstrated ability to manage team performance and drive engagement.
- Strong interpersonal communication problem-solving and organizational skills.
- Willingness to work flexible hours including evenings and weekends if required.
OFFER:
- Lunch vouchers 1020 EUR per day.
- 40 EUR transportation allowance or company shuttle.
- Additional birthday day off.
- Guidance and tools to reach career potential.
Key Skills
- Active Directory
- Information Technology
- End user
- Deskstops
- OS
- Windows
- Access Pionts
- Asset Management
- SCCM
- VPN
- Troubleshoot
- Computer information system
- hardware
- Technical Support
About Company
Jujur. Honest, trustful, fair.Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.We are upfront while setting real ... View more
