Technical Support Specialist with Dutch in Lisbon

Lisbon - Portugal

Monthly Salary: EUR 1350 - 1550

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Were hiring Dutch speakers for an exciting Level 1 Technical Support role in the Electric Vehicle (EV) industry!

Location: Hybrid (Lisbon area)

Schedule: Full-time rotating shifts

As the first point of contact for Dutch-speaking clients youll be the welcoming voice supporting them with any questions related to electric vehicle (EV) charging stations always within a B2B environment. While youll occasionally handle incoming phone calls most of your work will focus on written communication. This position is ideal for someone who enjoys assisting others and wants to play an active role in the clean energy movement.

What Youll Be Doing

- Be the go-to person for EV charger users: Handle customer requests through calls (around 30%) and tickets (about 70%) providing clear professional and empathetic customer service.

- Tackle technical challenges: Conduct initial diagnostics and guide clients through basic troubleshooting for issues such as connectivity or charging errors.

- Work as part of a strong team: Escalate more complex cases to Tier 2 specialists and keep accurate records to help enhance our processes.

- Keep learning: Stay informed about the newest EV technology charger models and firmware updates to ensure we remain industry leaders.

- Support sustainability: Your contribution will directly strengthen the reliability of the EV charging network and promote a greener planet.

Were Looking For

- Fluent Dutch speaker with solid English communication (minimum B2).

- Hybrid availability: Must be based in the Lisbon area willing to work rotating shifts (including weekends holidays and some night hours).

- Tech-minded: Prior experience in technical support or customer service is a plus. Basic understanding of troubleshooting and eagerness to learn are essential. Familiarity with EV standards (Type 2 CCS OCPP) is an advantage.

- Strong communicator: Capable of explaining complex concepts simply and clearly in both spoken and written German.

- Problem-solver: You enjoy diagnosing issues and finding practical solutions.

- Collaborative spirit: Detail-oriented organized and eager to work within a supportive team.

What We Offer

The company provides a competitive total compensation package of approximately 1600/month combining salary and additional allowances:

- Base salary: 950/month

- Language bonus: 400/month

- Meal allowance: 10.20/day

- Transport allowance: 40/month

- Health insurance after 90 days

- Work setup: Hybrid (3 days in office 2 from home after training)

- Schedule: 24/7 rotating shifts 8 AM 5 PM 2 PM 11 PM 11 PM 8 AM

(Night shifts Sundays and Portuguese holidays are from home.)

Location: Entrecampos Lisbon

Training: 30-day paid onboarding 100% on-site (Corroios)

Join a fast-growing international team supporting a leading global brand in sustainable mobility

Apply now and start your journey with us!

By applying you are giving your GDPR consent for your CV and personal details to be processed for recruitment purposes.

Required Skills:

- Fluency in Dutch and proficient in English. - High school diploma or equivalent required; technical training or certifications in IT electronics or automotive systems are a plus. - Experience in a customer-facing technical support role preferably in a call center or eMobility environment. - Basic understanding of electrical systems IoT devices and network troubleshooting (e.g. Wi-Fi Ethernet SIM-based connectivity). - Familiarity with EV charging standards and protocols (e.g. Type 2 CCS OCPP) is an advantage. - Strong communication skills with the ability to explain technical concepts clearly to non-technical users. - Proficiency in using CRM and ticketing systems. - Ability to work in a shift-based environment including weekends and holidays. - Preferably has experience managing different support channels (chat email voice back office). - Work in a hybrid setup. - Residence in the Lisbon area.

Were hiring Dutch speakers for an exciting Level 1 Technical Support role in the Electric Vehicle (EV) industry! Location: Hybrid (Lisbon area)Schedule: Full-time rotating shiftsAs the first point of contact for Dutch-speaking clients youll be the welcoming voice supporting them with any questions r...