Customer Support Training & QA Coordinator
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
At Promethean...
Were on a mission to transform the way people learn and collaborate around the world. For over 25 years weve been empowering educators innovators and business leaders with our award-winning interactive displays and software solutions that transform learning and workspaces into connected creative environments.
As a member of #TeamPromethean youll have the opportunity to change lives with technology and directly impact education and the workplace for countless people every day. If youre passionate about education collaboration and making a positive global impact we want to hear from you. Join us on our mission to transform the world one student one teacher and one community at a time.
The Customer Support Trainer & Quality Assurance Coordinator plays a pivotal role in developing and delivering engaging training programs that empower our Technical Customer Support Representatives (TCSRs) to excel. Youll also leverage your QA expertise to monitor and improve the quality of customer interactions driving increased customer satisfaction.
Job Duties and Responsibilities:
- Design and develop effective training programs using adult learning principles and incorporating multimedia elements in our LMS.
- Deliver impactful classroom training for new hires continuous development initiatives and other departments as needed.
- Utilise data analysis tools and methodologies like call calibration to identify areas for improvement in agent interactions and implement corrective action plans.
- Conduct ongoing quality assurance reviews to ensure TCSRs are meeting performance standards and provide constructive feedback for continuous improvement.
- Analyse performance-related Customer Satisfaction results and translate them into actionable insights for TCSR development.
- Foster a coaching environment that motivates and engages TCSRs empowering them to maximise their knowledge and skills leading to minimised attrition.
Job Skills and Qualifications:
- Fluent in English language (Written / Verbal)
- Bachelors degree in a relevant field (preferred)
- 2 years of experience in a customer support training and/or quality assurancerole
- Strong experience in designing developing and delivering engaging training programs for adults.
- Proven ability to implement and monitor quality assurance processes for customer service interactions
- Solid understanding of best practices in customer service excellence
- Excellent interpersonalinfluentialand communication skills with the ability to interpret and present technical information effectively
- Resourcefulanalyticalself-motivatedand a strong learner with the ability to take initiative.
- Excellent time management and organizational skills with the ability to prioritizemanage multiple tasksand adapt to changing priorities
- Ability to work the hours of 3 pm to 11 pm CEST (M-F)
Base Range: PLN 90000 - PLN 103000
Promethean provides a comprehensive and competitive benefits package that offers the flexibility and security to thrive both inside and outside of work.
Our benefits include:
-Luxmed
-MultiSport
In addition to annual leave and public holidays Promethean offers the following paid leave:
- Birthday day off
- Multicultural day off
- Two Volunteering Days
- Well-Being Programs (For example company-wide health challenges)
- Employee Assistance Program
And more!
Prometheanishonored to be an equal opportunity workplace. We realize that by creating teams rich in diverse thoughts and experiences our people company and customers are free to thrive. We are committed to providing equal employment opportunities regardless of race color national origin religion creed genetic information sex (including pregnancy sexual orientation or gender identity) age marital status disability military or veteran status; or any other protected classifications or characteristics under applicable local addition Promethean values privacy and the protection of personal information.
For information regarding personal information we collect and our use of such data please see our privacy policy: contact if you have an accessibility request at any point during the hiring process.
#Promethean #EdTechJobs
Required Experience:
IC
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
Promethean is a global leader in interactive displays and serves a wide range of industries. Discover what solution works best for your needs.
